Business Communication: Connecting at workis a comprehensive textbook designed especially for the post graduate students of business management. It takes a practice oriented approach to explain the core concepts of business communication with the help of examples, case studies, exhibits and a lot of illustrations. The book opens with an introduction to business communication and enumerates various communication skills such as oral and non-verbal skills and listening skills. The next section focuses on writing skills. It highlights the importance of planning before writing. It goes on to discuss various kinds of written messages, including official documents such as reports and proposals. The following section looks at interpersonal communication skills. It comprises communication in groups and teams, negotiation skills, delivering good presentation and communicating effectively through visual medium. It is followed by a discussion on business etiquettes and cross cultural communication. The final section prepares the readers to develop effective resumes and face group discussions and interviews with confidence, along with insight in to important technologies related to business communication. Students will find this book helpful for its comprehensive coverage. The book will also be useful for working professionals for its strong theoretical and practical base.
Table of Contents
Part 1: Communication in Organizations 1. Introduction to business environment and communication 2. Basics of communication 3. Corporate communication 4. Listening skills 5. Verbal and non verbal communication Part 2: Written Communication 6. Good writing skills 7. Planning and writing messages 8. Writing different messages 9. Writing business reports and proposals Part 3: Interpersonal communication 10. Work relationships 11. Negotiation skills 12. Creating and Delivering good presentations 13. Analyzing and interpreting data and communicating visually Part 4: Business Etiquettes and cross cultural communication 14. Business and social etiquettes 15. Communicating across borders Part 5: Resumes and Interviews 16. Career planning and resumes 17. GD, interviews and follow up 18. Technology in Business Communication Appendix