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Table of Contents
Part 1: Understanding the Foundations of Business Communication
Chapter 1. Becoming a Successful Business Communicator
Chapter 2. Working with Others: Interpersonal, Intercultural, and Team Communication
Chapter 3. Managing the Communication Process
Part 2: Delivering Effective Messages
Chapter 4. Communicating Routine Messages and Building Goodwill
Chapter 5. Communicating Persuasive Messages
Chapter 6. Communicating Negative Messages
Part 3: Proposing and Reporting
Chapter 7. Finding and Evaluating Business Information
Chapter 8. Preparing Persuasive Proposals
Chapter 9. Reporting Business Information
Chapter 10. Delivering Business Presentations
Part 4: Persuading an Employer to Hire You
Chapter 11. Creating Cover Letters and Resumes
Chapter 12. Getting the Job: Interviewing Skills
Appendix: Grammar Handbook