Business Communication at Work with OLC Premium Content Card

by Satterwhite, Marilyn; Olson-Sutton, Judith

• ISBN13: 9780073314273
• ISBN10: 0073314277
• Edition: 3rd
• Format: Paperback
• Copyright: 2006-06-15
• Publisher: McGraw-Hill Education

Summary

Business Communications at Work, 3e is a very practical, hands-on text-workbook to help students learn to use the types of communication that they are most apt to experience on the job. The book is full of examples of letters, memos, and correspondence designed to demonstrate the application of the principles covered in the book. A Web site for this book provides supplemental learning exercises. Although the main focus of the book is written communication, a chapter on listening and making a presentation is now included. Each chapter of the book is an independent unit that allows the teacher the flexibility of covering most chapters in any order. This flexibility allows the teacher to customize the course to meet the needs of individual classes. Many chapters are easily broken into units so teachers can cover just the units they want.

Table of Contents

Setting the Stage for Effective Communication

Choosing the Right Words

Developing Sentences and Paragraphs

Developing Listening and Speaking Skills

Planning and Organizing Business Messages

Using Technology to Improve Communication

Formatting Business Messages

Goodwill Principles and Goodwill Messages

Messages for Inquiries and Requests

Claim and Adjustment Messages

Persuasive Messages

Order, Credit, and Collection Messages

Developing Memos and Memo Reports

Creating Press Releases, Newsletters, and Letters to Public Officials

Constructing and Presenting Reports

Preparing Meeting Communications

Conducting the Job Search

Selling Yourself to Employers

Table of Contents provided by Publisher. All Rights Reserved.