Contents | p. ix |
Foreword | p. xiii |
Acknowledgements | p. xvii |
Introduction | p. 1 |
The Whole | p. 2 |
The Journey to Business Patterns | p. 6 |
Audience | p. 8 |
A Story Book | p. 9 |
Limits of the Book | p. 10 |
Book Structure and How to Read | p. 10 |
Sequence Diagrams | p. 11 |
Comments Please | p. 12 |
Structure of the Software Industry | p. 13 |
Types of Companies | p. 13 |
Outsource and Offshore | p. 22 |
Vendors and the Software Stack | p. 24 |
The ISV / ESP Divide | p. 27 |
Closing Words | p. 33 |
Software Company Lifecycle | p. 35 |
Early Days | p. 36 |
Growing | p. 37 |
Post Start-up Middle Age | p. 42 |
Investor Exit | p. 43 |
Death of a Software Company | p. 45 |
Death Throes | p. 46 |
Walking Dead | p. 48 |
Closing Words | p. 49 |
Strategy | p. 51 |
What is Strategy? | p. 52 |
Strategy, not Plans | p. 54 |
Strategy as a Pattern | p. 56 |
Generative Patterns | p. 56 |
Identifying Strategy | p. 58 |
Strategy Parallels Software Design | p. 62 |
Strategy for Software Creators | p. 65 |
Closing Words | p. 68 |
Funding the Start | p. 71 |
Bootstrapping | p. 72 |
Friends and Family | p. 73 |
Banks | p. 73 |
Angels | p. 74 |
Venture Capital | p. 74 |
Private Equity | p. 75 |
Investor Exit | p. 76 |
Funding Timing | p. 77 |
Love-hate with Venture Capital | p. 79 |
Closing Words | p. 81 |
What to Build - Patterns about Products | p. 83 |
Customisation, Platforms, Frameworks and Product Lines | p. 87 |
Poacher Turned Gamekeeper | p. 91 |
Customer Co-Created Product | p. 95 |
Simpler Product | p. 100 |
Same Customers, Different Product | p. 105 |
Core Product Only | p. 110 |
Customisable Product | p. 115 |
Simple Product Variations | p. 121 |
Marketing | p. 125 |
The Missing Link | p. 128 |
Whole Product | p. 131 |
Homogenous Customers | p. 136 |
Segmented Customers | p. 141 |
Customer Understanding | p. 146 |
Expeditionary Marketing | p. 153 |
Distribution Model | p. 157 |
Direct Sales | p. 159 |
Distributors | p. 163 |
Choosing a Distribution Model | p. 165 |
Different Product, Different Channel | p. 166 |
Patterns of Direct Distribution | p. 169 |
Branded Shops | p. 172 |
Internet Store | p. 177 |
Named Sales People | p. 182 |
Account Management | p. 187 |
Sales/Technical Double Act | p. 192 |
Patterns of Indirect Distribution | p. 197 |
Local Guide | p. 200 |
Value Added Reseller | p. 203 |
White Label | p. 208 |
Independent Retailer | p. 213 |
Wholesaler | p. 217 |
Services | p. 221 |
Crossover | p. 222 |
The Missing Pattern: Product from Services | p. 225 |
Tailored Products - 'Specials' | p. 229 |
Customise or Co-create? | p. 233 |
When Services Distract from Product | p. 234 |
Closing Words | p. 238 |
Patterns about Services | p. 239 |
Products with Services | p. 242 |
Initial Help | p. 248 |
Lifetime Services for Products | p. 252 |
Professional Services Team | p. 258 |
Services Feedback | p. 262 |
Personal Service | p. 265 |
Self-Service | p. 268 |
Corporate Certified Experts | p. 272 |
Packaged Services | p. 276 |
Patterns about Organising Product Companies | p. 281 |
Capabilities | p. 283 |
Structure | p. 286 |
Services Before Product | p. 288 |
Single Product Company | p. 292 |
Product Portfolio | p. 296 |
Product Roadmap | p. 302 |
Complementor, Not Competitor | p. 309 |
Innovative Products | p. 313 |
Separate Imaginative Teams | p. 318 |
About Patterns | p. 323 |
What Is a Pattern? | p. 324 |
Pattern Languages | p. 332 |
Pattern Sequences | p. 333 |
Improvising with Patterns | p. 335 |
Anti-patterns | p. 336 |
How to Read a Pattern | p. 336 |
How to Write a Pattern | p. 338 |
Closing Words | p. 342 |
Patterns Philosophy | p. 343 |
Patterns and their Implicit Context | p. 343 |
The Quality Without a Name: Wholeness | p. 345 |
Events or Things | p. 347 |
Sustainability: Living and Dead Patterns | p. 347 |
Classifying Patterns: Good, Bad, Dead and Alive | p. 348 |
Worse is Better: Path Dependency? | p. 351 |
Knowledge Management and Patterns | p. 353 |
Storytelling and Patterns | p. 355 |
Closing Words | p. 358 |
Future Work - Patterns Arising | p. 361 |
References | p. 365 |
Index | p. 375 |
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