9781118054017

Business at the Speed of Now : Fire up Your People, Thrill Your Customers, and Crush Your Competitors

by
  • ISBN13:

    9781118054017

  • ISBN10:

    1118054016

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2011-12-06
  • Publisher: Wiley
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Summary

A technology-enabled management philosophy to accelerate your organization Business at the Speed of Need delivers a new real-time management philosophy and system to leaders looking for better results in todays constantly changing market. Companies that inspire and equip employees and expect them to seize opportunities and solve problems in the now will enjoy a distinct competitive advantage in a world where speed matters most. Get systematic advice on how to build an integrated and transparent management methodology, enabled by cloud computing and internal social networks. Use this comprehensive guide to create a NOW organization where everyone boldly pursues every opportunity every time. The vast majority of businesses cling to a THEN management model and philosophy designed to prevent immediate action. In this practical handbook, youll learn how to apply technology to the three essential types of work: Fundamentals (routine work that consumes ninety-five percent of all resources), Breakthroughs (initiatives that can change the game), and Problems (daily challenges and crises that occur in all organizations). Provides a wealth of real-world examples, assessments, tools, guidelines and checklists that enable readers to apply the concepts immediately Offers practical tools for building accountability and transparency into every position, thereby eliminating the loose ends that so often cause business execution to stumble Presents the groundbreaking insights of John Bernard, an expert on management theory and practice and the modern workforce, whose company, Mass Ingenuity, consults around the world and develops web-based tools to support real-time management Set your organization free from the old THEN management thinking that no longer gets the results you need. Adopt the new NOW management thinking and the state-of-the-art tools that will get your organization doing business at the speed of need.

Author Biography

JOHN M. BERNARD is the founder and chairman of Mass Ingenuity, a company that consults and teaches around the world and develops Web-based tools to support real-time management. His consulting work involves high-tech, service, distribution, utilities, banking, insurance, manufacturing, health care, education, and government. John is an expert on the subjects of best-practice management, social media inside the organization, and the modern workforce. His expertise has been featured in the global business media and he is a top-rated speaker for The Conference Board.

Table of Contents

Acknowledgmentsp. xv
Introductionp. xvii
Thriving in the Now: Prepare for Yesp. 1
Our Love of Speedp. 3
The Power of Yesp. 4
I Want My Yes Now!p. 7
Social Media, Cloud Computing, and the Millennial Mind-Setp. 9
Mass-Customize Me, Please!p. 12
Enabling Your Organization's YESabilityp. 14
The NOW Speedometerp. 17
Making the Shift to Now: Put an End to Thenp. 21
Shifting from Then to Nowp. 22
That Was Then, This Is Nowp. 25
The Seven Deadly Sins of Managementp. 28
From Declining to Improving Resultsp. 29
The Right Tools in the Right Place at the Right Timep. 32
From Disengaged to Engagedp. 33
Seizing the NOW Opportunity: Drive Growth with Yesp. 41
When You Operate in the Nowp. 43
To Try or to Do, That Is the Questionp. 48
The 9 Rules of Then, the 11 Rules of Nowp. 50
Simon Says and Mother, May I?p. 52
Shifting Gears to the Nowp. 54
Leveraging the NOW Game Changers: Gain the Speed You Needp. 61
Satisfying the Hunger for Instant Informationp. 62
A Cloud That Refreshesp. 66
The Power of Millennial Thinkingp. 70
If You Can't Beat 'Em, Join 'Emp. 74
Working in the NOW Business: Create the Context for Speedp. 79
Thinking in the Nowp. 80
Management Is a Systemp. 86
Mapping the Fundamentalsp. 92
Laying the Foundationp. 92
Connecting Every Employeep. 96
Working on the NOW Business: Achieve Critical Breakthroughsp. 99
The Source of Breakthroughsp. 100
Creating the Skill to Plan at All Levelsp. 103
Performance Breakthroughs in Actionp. 106
Breakthroughs in Capabilityp. 109
Sequencing, Coordinating, and Seeingp. 113
Creating NOW Transparency: Close the Execution Gapp. 119
Getting the Transparency Train on Trackp. 121
Initiating Transparency with Business Reviewsp. 127
Preparing for Target Reviewsp. 130
Real-Time Transparency and Corrective Actionp. 132
Solving Problems Now: Equip Everyone with the Core Skillp. 137
Creating the Charterp. 139
Agree on the Problemp. 141
Map the Processp. 143
Find the Root Causep. 145
Develop Solutionsp. 153
Implement the Fixp. 154
Hold the Gainp. 154
Reflect and Learnp. 155
Enabling the NOW Workforce: Banish Fear, Build Trustp. 159
People Want to Do the Right Thingp. 160
Fear Blocks Initiativep. 162
Building a Foundation for Trustp. 165
Helping People Cross the Dividep. 167
Shifting from Permit to Expectp. 171
Becoming a NOW Leader: Stop Bossing, Start Teachingp. 175
From No to Yesp. 177
From Disconnection to Full Engagementp. 179
From Know-It-All to Fellow Learnerp. 180
From Frozen Layer to Fear Defrosterp. 182
From Commander to Inspirational Guidep. 184
Creating New, Observable Behaviorsp. 186
Tell Me a Storyp. 191
Embracing Change Now: Accelerate the Shiftp. 193
Working for the Social Goodp. 196
Sharing a Vision of the Futurep. 198
Engaging the Most Respected Change Leadersp. 201
Encouraging Personal Changep. 204
Reinforcing the Right Actionsp. 207
The End of the Beginningp. 209
Conclusion Do It Now!p. 211
Guidelines for an Effective Planp. 213
Appendixp. 215
The NOW Speedometer: Doing Business at the Speed of Nowp. 215
About the Authorp. 217
Indexp. 219
Table of Contents provided by Ingram. All Rights Reserved.

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