Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT

by Marciano, Paul

• ISBN13: 9780071714013
• ISBN10: 0071714014
• Edition: 1st
• Format: Hardcover
• Copyright: 2010-07-05
• Publisher: McGraw Hill

Summary

A leading behaviorologist and business consultant empowers organizations through R.E.S.P.E.C.T, the proven, real-world strategy for employee engagement. Based on Marciano's acclaimed RESPECT model, built on the seven "drivers of employee engagement": Recognition: Empowerment, Supportive Feedback, Partnering, Expectation, Consideration and Trust. Strong online presence, including companion website with self-assessment tests, customized reports and action-plans Perfect for small business owners who need to maximize the employee productivity and cannot afford professional consulting servicesPaul L. Marciano Ph.D (Flemington, NJ)is president of Whiteboard LLC, an HR consulting firm.

Author Biography

About the Author
Paul L. Marciano Ph.D is a consultant, speaker, and the President of Whiteboard LLC, an HR consulting firm committed to helping organizations cultivate, manage, and grow their human potential. Whiteboard LLC provides customized intervention that target behavioral and cultural change of the individual, team, and organization. Whiteboard’s proprietary RESPECT Model and Toolkit help organizations reduce turnover and maximize their human capital.

Over the past 20 years, Paul has been a consultant to numerous Fortune 500 companies. Recent clients include: Johnson & Johnson, Schwab, United States Postal Service, New York Life, New Jersey Judiciary, Lumeta, Pilat International, and Mannington Mills. He’s also conducted several teleseminars with HR.com on his RESPECT Model.

Dr. Marciano completed his Masters and Ph.D. at Yale University in Clinical Psychology where he specialized in behavior modification and motivation. He has published numerous academic papers and belongs to several professional organizations including the National Speakers Association. He has served on the faculties of Davidson College and Princeton University where he has taught courses on Research Methods, Statistics, Abnormal Psychology and Industrial/Organizational Psychology. In the Spring of 2009, Dr. Marciano was invited to serve as a Visiting Lecturer at Princeton’s Woodrow Wilson School of Public Policy where he taught a graduate course entitled: Creating the Leaders of Tomorrow.

Table of Contents

Preface	p. xiii
Acknowledgments	p. xvii
Introduction: The Story That Started It All	p. xix
The Workplace ôCarrot-on-a-Stickö	p. 1
Reward and Recognition Programs Don't Work	p. 15
Employee Engagement	p. 39
The RESPECT Model: Building a Culture of Employee Engagement	p. 63
Recognition	p. 83
Empowerment	p. 103
Supportive Feedback	p. 115
Partnering	p. 131
Expectations	p. 145
Consideration	p. 163
Trust	p. 181
Implementing the RESPECT Model	p. 201
Appendix: ôYour Storyö	p. 209
References and Resources	p. 211
Index	p. 219
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