Cases on Managing E-Services

by Scupola, Ada

• ISBN13: 9781605660646
• ISBN10: 1605660647
• Format: Hardcover
• Copyright: 2008-10-31
• Publisher: Igi Global

Summary

"After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services." "Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies."--BOOK JACKET.

Table of Contents

Issues and Challenges of E-Services
Services, E-Services, and Nonservices	p. 1
Developing Measures and Standards for the European Electronic Signatures Market	p. 10
Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region	p. 28
Self-Service Systems: Quality Dimensions and Users' Profiles	p. 48
Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press?	p. 60
Cases on Business-to-Consumer E-Services
Profightstore.com: Developing an Online Store for the Niche Market	p. 76
Emerging E-Services in Accounting: A Longitudinal Case Study	p. 89
eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective	p. 107
eBay: An E-Titan Success Story	p. 126
Cases on Business-to-Business E-Services
Limitations and Perspectives on Use of E-Services in Engineering Consulting	p. 141
The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark	p. 156
Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector	p. 166
Cases on E-Government
The Case of Roskilde University E-Services	p. 189
E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library	p. 204
Introducing E-Procurement in a Local Healthcare Agency	p. 218
Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience	p. 238
vGOV: Remote Video Access to Government Services	p. 253
Compilation of References	p. 269
About the Contributors	p. 289
Index	p. 297
Table of Contents provided by Blackwell. All Rights Reserved.