Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Donna Cutting speaks, consults, and writes on the topics of employee engagement and customer service. She spent almost two decades managing creative programs and leading employee morale initiatives in the healthcare field. A member of the National Speakers Association, she frequently delivers presentations to large corporate clients such as American Express Corporate Travel, GTE Federal Credit Union, the Society for Human Resource Management, and the American Hospital Association.
Preface | p. xi |
Applause! | p. xxi |
The Chicago Pizza Principle | p. 1 |
Red Carpet Arrivals | p. 23 |
Give 'Em Their Chicken Soup | p. 43 |
The Star of Your Show | p. 61 |
Star Power | p. 83 |
Are You Anybody? | p. 107 |
The Celebrity Next Door | p. 119 |
Branding Ovations | p. 143 |
The Booger Principle | p. 163 |
Be an A-List Customer | p. 183 |
That's a Wrap | p. 197 |
Resources | p. 209 |
Bibliography | p. 213 |
About the Author | p. 215 |
Index | p. 217 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.