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A+ Certification Study Guide, Sixth Edition,9780071487641

A+ Certification Study Guide, Sixth Edition

by
Edition:
6th
ISBN13:

9780071487641

ISBN10:
0071487646
Format:
Hardcover
Pub. Date:
6/27/2007
Publisher(s):
McGraw-Hill Osborne Media
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This is the 6th edition with a publication date of 6/27/2007.
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Summary

The Best Fully Integrated Study System AvailableWith hundreds of practice questions and hands-on exercises, CompTIA A+ Certification Study Guide, Sixth Edition covers what you need to know--and shows you how to prepare--for these challenging exams. 100% complete coverage of all official objectives for CompTIA A+ exams 220-601, 220-602, 220-603, and 220-604 Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Simulated exam questions match the format, tone, topics, and difficulty of the real examCovers all the exam topics, including:CPUs and Motherboards * Power Supply and Cooling Systems * Memory and Storage Devices * Display and Input Devices * Cables, Connectors, and Ports * Installing, Upgrading, Troubleshooting, and Maintaining PCs * Supporting Laptops and Portable Devices * Installing, Configuring, Optimizing, and Upgrading Operating Systems * Managing Disks and Files * Managing Printers and Scanners * Installing, Configuring, and Troubleshooting Networks * Security * Safety and Environmental Issues * Communication and ProfessionalismCD-ROM includes: Complete MasterExam practice testing engine, featuring: One full practice exam * Detailed answers with explanations * Score Report performance assessment tool Video training clips of key A+ related tasks Electronic book for studying on the goWith free online registration: One-hour LearnKey video training session Bonus downloadable MasterExam practice test

Author Biography

Jane Holcombe, A+, Network+, MCSE, MCT, has been an independent trainer, consultant, and course content author since 1984. She is the coauthor of Survey of Operating Systems.

Table of Contents

Acknowledgmentsp. xxxi
Prefacep. xxxiii
Introductionp. xxxvii
Personal Computer Components
Personal Computer Components-Unit Ip. 3
Introduction to Personal Computersp. 4
The PC Casep. 6
Purpose and Featuresp. 7
Case Form Factorsp. 7
Case Categoriesp. 8
Case Sizesp. 8
Motherboardsp. 9
Form Factorsp. 10
Motherboard Componentsp. 14
Chipsetp. 20
Firmwarep. 20
BIOSp. 20
CMOSp. 21
BIOS and CMOS Roles in the Boot Processp. 22
Viewing System Settings in CMOSp. 22
Riser Card/Daughter Cardp. 23
Processor/CPUp. 24
Purposes and Characteristicsp. 24
CPU Technologiesp. 24
Manufacturers and Modelsp. 30
Identifying Your Processorp. 34
Two-Minute Drillp. 35
Q&A: Self Testp. 37
Lab Questionp. 40
Self Test Answersp. 42
Lab Answerp. 45
Personal Computer Components-Unit IIp. 47
Power Supplyp. 48
Voltagep. 48
Wattagep. 50
Check Out the Wattage on PCs and Other Devicesp. 50
Fanp. 51
AC Adaptersp. 51
Form Factorsp. 51
Cooling Systemsp. 53
CPU and Case Fansp. 53
Heat Sinksp. 53
Thermal Compoundsp. 54
Liquid Cooling Systemsp. 54
Case Designp. 54
Memoryp. 54
Functional Overview of RAM and ROM Usagep. 55
RAM Technologyp. 56
Operational Characteristicsp. 59
Calculating the Memory Bank Sizep. 60
Storage Devicesp. 62
Floppy Disk Drivesp. 62
Hard Disk Drivesp. 63
Optical Disk Drivesp. 64
Tape Drivesp. 69
Solid-State Storagep. 69
Adapter Cardsp. 71
Video Adapter Cardsp. 72
Multimedia Adapter Cardsp. 72
I/O Adapter Cardsp. 72
Communications Adaptersp. 73
Video Adapters and Displaysp. 74
Video Adaptersp. 74
Displaysp. 76
Display Connectorsp. 78
Display Settingsp. 80
Modifying Display Settingsp. 81
Input Devicesp. 83
Pointing Devicesp. 83
Keyboardp. 83
Bar Code Readerp. 84
Multimediap. 85
Biometric Devicesp. 85
Touch Screenp. 86
Cables, Connectors, and Portsp. 86
Cablesp. 86
Ports and Connectorsp. 87
Two-Minute Drillp. 96
Q&A: Self Testp. 99
Lab Questionp. 102
Self Test Answersp. 103
Lab Answerp. 106
Installing and Upgrading PCsp. 107
Installing Motherboards, CPUs, and Memoryp. 109
Selecting a Motherboard, CPU, and Memory Combinationp. 109
Replacing a Motherboardp. 111
Installing a Motherboardp. 112
Removing an Old Motherboardp. 112
Proper Handling and Installation of a Motherboardp. 112
Upgrading a CPUp. 113
Removing a PGA Processor from a ZIF Socketp. 114
Optimizing a System with RAMp. 114
Installing and Removing Memoryp. 115
Installing and Removing a SIMMp. 115
Installing and Removing a DIMM or RIMM Modulep. 116
Configuring and Optimizing a Motherboardp. 116
Backing Up the CMOS Settingsp. 117
Replacing or Upgrading BIOSp. 121
When to Upgrade the BIOSp. 121
Upgrading the BIOSp. 122
Adding, Configuring, and Removing Power Suppliesp. 122
Selecting a Power Supplyp. 122
Removing a Power Supply/Installing a Power Supplyp. 123
Replacing a Power Supplyp. 123
Adding, Configuring, and Removing Cooling Systemsp. 124
Common Sense Firstp. 124
Selecting an Appropriate Cooling Systemp. 124
Installing and Configuring a Cooling Systemp. 126
Removing a Cooling Systemp. 126
Adding, Configuring, and Removing Storage Devicesp. 127
Optimizing a PC with Storage Devicesp. 127
Selecting an Appropriate Internal Storage Devicep. 127
Installing Drives on PATA Channelsp. 128
Choosing a Masterp. 130
Installing Drives on SATA Channelsp. 132
Installing a SATA Drivep. 132
Internal Floppy Disk Drivesp. 133
Installing and Configuring SCSI Devicesp. 134
Installing External SCSI Devicesp. 141
Removing an Internal Storage Devicep. 142
Removing a Drivep. 142
Installing and Removing an External Storage Devicep. 142
Preparing a Hard Disk for Usep. 144
Adding, Configuring, and Removing Adapter Cardsp. 145
Selecting an Appropriate Adapter Cardp. 146
Installing and Configuring an Adapter Cardp. 146
Removing an Adapter Cardp. 146
Installing an Adapter Cardp. 146
Adding, Configuring, and Removing Displaysp. 147
Selecting an Appropriate Display Devicep. 147
Installing and Configuring a Display Devicep. 148
Removing a Displayp. 148
Adding and Removing Input Devicesp. 148
Selecting an Input Devicep. 148
Installing and Removing an Input Devicep. 149
Two-Minute Drillp. 151
Q&A: Self Testp. 154
Lab Questionp. 158
Self Test Answersp. 159
Lab Answerp. 163
Troubleshooting and Maintenance for PCsp. 165
Troubleshooting Theory and Techniquesp. 166
Theoryp. 167
Diagnostic Procedures and Troubleshooting Techniquesp. 167
Troubleshooting with Device Managerp. 170
Troubleshooting Step-by-Stepp. 174
Troubleshooting PC Component Problemsp. 176
Proceduresp. 176
Videop. 176
Power Supplyp. 178
POST Audio and Visual Errorsp. 180
CPUp. 181
CMOSp. 182
Replacing the CMOS Batteryp. 182
Memoryp. 183
Input Devicesp. 183
Cleaning a Mousep. 184
Adapter Cardsp. 185
Motherboardp. 186
Hard Drivesp. 186
Troubleshooting a Drive Failurep. 187
Optical Drivesp. 187
Floppy Drive Failuresp. 188
USB Devicesp. 189
SCSI Devicesp. 191
Troubleshooting Toolsp. 192
Software Toolsp. 192
The Hardware Toolkitp. 193
Specialized Diagnostic Toolkitsp. 195
Cleaning Productsp. 197
Preventive Maintenance Techniquesp. 199
Visual and Audio Inspectionp. 199
Driver and Firmware Updatesp. 199
Use of Cleaning Materialsp. 199
Ensuring a Proper Environmentp. 201
Maintenance of Componentsp. 201
Thermally Sensitive Devicesp. 203
Two-Minute Drillp. 206
Q&A: Self Testp. 209
Lab Questionp. 213
Self Test Answersp. 214
Lab Answerp. 218
Laptops and Portable Devices
Using and Supporting Laptops and Portable Devicesp. 223
Introduction to Portable Computersp. 224
Laptops and Notebooksp. 224
Handheld Computersp. 225
Laptop Hardwarep. 226
Motherboardp. 226
CPUp. 227
Video Adapterp. 227
Displayp. 227
Memoryp. 228
Hard Drivesp. 229
Peripheralsp. 229
Expansion Slotsp. 231
Using Device Manager to View a CardBus Controllerp. 233
Communication Connections and Appropriate Usesp. 235
Power and Electrical Input Devicesp. 238
Input Devicesp. 239
Installing and Upgrading Laptopsp. 242
Keyboardsp. 242
Mousep. 242
Docking Stationsp. 243
PC Card/CardBus/ExpressCardsp. 243
Memory Upgradesp. 244
Installing SODIMM Memoryp. 244
Batteriesp. 246
Peripheralsp. 247
Configuring Power Managementp. 248
System Management Modep. 249
Power Management Standardsp. 249
Configuring Power Management in Windowsp. 250
Configuring Power Settingsp. 252
Two-Minute Drillp. 255
Q&A: Self Testp. 258
Lab Questionp. 261
Self Test Answersp. 263
Lab Answerp. 266
Troubleshooting and Preventive Maintenance for Laptopsp. 267
Troubleshooting Laptops and Portable Devicesp. 268
Power Problemsp. 269
Using a Multimeter to Test an AC Adapterp. 274
Other Startup Problemsp. 275
System Instabilityp. 277
Display Problemsp. 278
Testing for Pixilation Problemsp. 280
Input Devicesp. 281
Wireless Problemsp. 285
Preventive Maintenance for Laptops and Portable Devicesp. 286
Transporting and Shipping a Laptopp. 287
Cooling Issuesp. 287
Hardware and Video Cleaning Materialsp. 288
Two-Minute Drillp. 290
Q&A: Self Testp. 293
Lab Questionp. 296
Self Test Answersp. 297
Lab Answerp. 300
Operating Systems
Operating System Fundamentalsp. 303
Major Operating Systemsp. 305
The Purpose of Operating Systemsp. 305
Differences Between Major Operating Systemsp. 305
32-Bit vs. 64-Bit Operating Systemsp. 310
Operating System Revision Levelsp. 312
Viewing the Version Informationp. 312
Running Upgrade Advisorp. 315
Common Windows Componentsp. 317
Graphical User Interfacep. 317
File Systemsp. 325
Registryp. 325
Using the Registry Editorp. 327
Virtual Memoryp. 328
Operating System Filesp. 330
Windows Boot and System Filesp. 330
Using My Computer to View the Boot Filesp. 331
Using My Computer to View the System Filesp. 332
Registry Filesp. 333
Two-Minute Drillp. 337
Q&A: Self Testp. 339
Lab Questionp. 342
Self Test Answersp. 343
Lab Answerp. 346
Installing, Configuring, Optimizing, and Upgrading Operating Systemsp. 347
Installing Windowsp. 348
Prepare to Install Windowsp. 348
Installation Startup and Source Locationsp. 350
Attended Windows Installationp. 352
Unattended Installationp. 359
Upgrading Windowsp. 361
Upgrade Pathsp. 362
Requirements and Compatibilityp. 362
Running Upgrade Advisor from the Windows XP CDp. 365
Pre-Upgrade Tasksp. 365
Using Disk Cleanupp. 369
Running an Upgradep. 371
Post-Installation Tasksp. 373
Network Configurationp. 373
Check Out Your Neighborhoodp. 373
Registration and Activationp. 374
Updating Windowsp. 377
Install Additional Applications and Windows Componentsp. 380
Installing New Devicesp. 380
Optimizing Windowsp. 384
Virtual Memoryp. 384
Viewing the Virtual Memory Settingsp. 385
Hard Drivesp. 386
Servicesp. 386
Startupp. 388
Two-Minute Drillp. 390
Q&A: Self Testp. 392
Lab Questionp. 395
Self Test Answersp. 396
Lab Answerp. 399
Disk and File Managementp. 401
Disk Managementp. 402
Disk Storage Typesp. 402
Viewing the Disk Storage Typep. 404
Partitioning Basic Disksp. 405
Creating a New Partitionp. 409
Creating a New Partition after Installationp. 410
File Managementp. 411
File Systemsp. 411
Filesp. 417
File Attributesp. 418
Text File Editorsp. 423
Organizing Files Using Foldersp. 424
Managing Files and Foldersp. 426
Managing Directories and Files at the Command Promptp. 432
Windows Utilitiesp. 433
Command-Line Utilitiesp. 434
Working at the Command Prompt in Windowsp. 435
Using the ATTRIB Commandp. 438
Windows GUI Utilitiesp. 439
Two-Minute Drillp. 442
Q&A: Self Testp. 444
Lab Questionp. 448
Self Test Answersp. 449
Lab Answerp. 452
Troubleshooting and Preventive Maintenance for Windowsp. 453
Understanding and Modifying Windows Startupp. 454
Windows Startup Phasesp. 455
The BOOT.INI File and System Startup Settingsp. 460
Viewing the BOOT.INI Filep. 463
Diagnosing and Repairing Operating Systems Failuresp. 464
Using the Advanced Options Menup. 464
Working in Safe Modep. 470
System Restorep. 471
Recovery Consolep. 472
Automated System Recovery (ASR)p. 474
Emergency Repair Processp. 475
Operational Issues and Symptomsp. 476
OS Instability Problemsp. 47?
Restoring Stability after an Interrupted Hibernate Modep. 477
Troubleshooting Applicationsp. 479
Common Error Messages and Codesp. 481
Using Diagnostic Utilities and Toolsp. 489
Documentation Resourcesp. 489
Create Startup Disksp. 491
Creating and Testing a Windows Startup Floppy Diskp. 492
Device Managerp. 493
Getting to Know Device Managerp. 494
Task Managerp. 495
System Configuration Utility (MSCONFIG)p. 496
System File Checker (SFC)p. 497
Performing Preventive Maintenancep. 499
Defragment Hard Drive Volumesp. 499
Turn on Automatic Updatesp. 500
Software Updatesp. 500
Back Up the Registryp. 500
Backing Up the Registryp. 501
Scheduled Backupsp. 502
Test Restorep. 503
Configure System Restorep. 503
Two-Minute Drillp. 506
Q&A: Self Testp. 509
Lab Questionp. 513
Self Test Answersp. 514
Lab Answerp. 517
Printers and Scanners
Using and Supporting Printers and Scannersp. 521
Understanding Printers and Scannersp. 522
Printer Technologiesp. 523
Printer Componentsp. 529
Printer and Scanner Technologiesp. 533
Scanner Technologiesp. 533
Scanner-Printer Combinationsp. 535
Printer and Scanner Interfacesp. 536
Installing and Configuring Printers and Scannersp. 541
Installing a Printerp. 541
Installing a Non-Plug-and-Play Printerp. 543
Testing a Printer for Compatibilityp. 544
Configuring a Printerp. 544
Installing and Configuring Scannersp. 546
Educating Usersp. 547
Upgrading and Optimizing Printers and Scannersp. 548
Upgradesp. 548
Optimizing Printer Performancep. 549
Optimizing a Scannerp. 551
Troubleshooting Printers and Scannersp. 552
The Hardware Toolkitp. 553
Gather Informationp. 553
Review and Analyze Collected Datap. 553
Identify Solutions to Problemsp. 554
Common Printer Problemsp. 554
Adding Paper to an Upright Friction-Feed Trayp. 560
Restarting the Print Spooler Servicep. 562
Common Scanner Problemsp. 563
Preventive Maintenance for Printers and Scannersp. 565
Maintenance Kits and Page Countsp. 565
Cleaning a Printerp. 566
Cleaning a Scannerp. 566
Cleaning a Scannerp. 567
Ensuring a Suitable Environmentp. 567
Use Recommended Consumablesp. 567
Two-Minute Drillp. 569
Q&A: Self Testp. 573
Lab Questionp. 576
Self Test Answersp. 577
Lab Answerp. 580
Networks
Network Basicsp. 583
Network Overviewp. 584
Geographic Network Classificationsp. 585
Geographic Network Technologiesp. 586
Testing Broadband Speedsp. 595
Network Hardwarep. 595
Network Adaptersp. 596
Transmission Mediump. 597
Connecting LANsp. 599
Identifying Network Hardwarep. 601
Network Softwarep. 601
Network Rolesp. 602
Protocol Suitesp. 603
Network Addressingp. 606
Viewing the Physical and IP Addresses of a NICp. 611
Network Operating System (NOS)p. 612
Network Clientp. 612
Internet Conceptsp. 612
Internet Service Provider (ISP)p. 613
Internet Services and Protocolsp. 613
Two-Minute Drillp. 617
Q&A: Self Testp. 621
Lab Questionp. 624
Self Test Answersp. 625
Lab Answerp. 628
Installing Networksp. 629
Installing and Configuring Networksp. 631
Physical Installationp. 631
Connecting an Ethernet Cablep. 633
Configuring a WAPp. 642
IP Configurationp. 644
Manually Configuring IP Settingsp. 645
NWLink IPX/SPXp. 646
Sharing Network Resourcesp. 647
Sharing Files and Printersp. 648
Turning Off Simple File Sharingp. 649
Internet Connection Sharingp. 654
Accessing Network Resourcesp. 656
Microsoft Workgroupsp. 657
Microsoft Domainsp. 657
Joining a Computer to a Workgroup or Domainp. 662
Adding a Computer to a Domainp. 663
Viewing Workgroups, Domains, and Computersp. 664
Configuring File and Printer Clientsp. 665
Installing an Additional Client Servicep. 668
Installing and Configuring Web Browsersp. 669
Internet Explorerp. 670
Firefoxp. 671
Configure Proxy Settingsp. 672
Two-Minute Drillp. 675
Q&A: Self Testp. 681
Lab Questionp. 684
Self Test Answersp. 685
Lab Answerp. 688
Troubleshooting Networksp. 689
Tools for Network Troubleshootingp. 690
Status Indicatorsp. 691
Command-Line Toolsp. 691
Cable Testersp. 692
Remote Desktopp. 693
Remote Assistancep. 696
Troubleshooting Common Network Problemsp. 701
Resolving Insufficient Bandwidthp. 701
Troubleshooting Network Connectivity Problemsp. 704
Using TRACERTp. 710
Using NSLOOKUP to Troubleshoot DNSp. 714
Removing a Driver for a Non-Present NICp. 715
Making Non-Present Devices Visible in Device Managerp. 716
Preventive Maintenance for Networksp. 718
Maintaining Equipmentp. 719
Securing and Protecting Network Cablingp. 720
Two-Minute Drillp. 722
Q&A: Self Testp. 724
Lab Questionp. 727
Self Test Answersp. 728
Lab Answerp. 731
Security
Computer Security Fundamentalsp. 735
Threatsp. 736
Computer Hardware Theftp. 737
Identity Theftp. 737
Fraudp. 738
Accidents, Mistakes, and Natural and Unnatural Disastersp. 738
Malicious Software Attacksp. 738
Graywarep. 740
Methods for Gaining Access and Obtaining Informationp. 742
Exposure to Inappropriate or Distasteful Contentp. 743
Invasion of Privacyp. 744
Cookies-the Good and the Badp. 744
Social Engineeringp. 746
What Is Your Phishing IQ?p. 747
Defense Against Threatsp. 749
Security Policiesp. 750
Controlling Access to Restricted Spacesp. 753
Access Control to Computers and Networksp. 753
Enabling or Disabling the CTRL-ALT-DELETE Requirementp. 758
Access Control to File Systemsp. 761
Viewing Folder Permissionsp. 764
Firewallsp. 765
Equipment Disposalp. 769
Recoveryp. 769
Auditingp. 770
Auditing Logon Events vs. Auditing Account Logon Eventsp. 771
Auditing Logonsp. 771
Auditing Files and Foldersp. 772
Auditing File and Folders Accessp. 773
Two-Minute Drillp. 776
Q&A: Self Testp. 780
Lab Questionp. 784
Self Test Answersp. 785
Lab Answerp. 788
Implementing and Troubleshooting Securityp. 789
Implementing Authenticationp. 790
BIOS Passwordp. 791
Smart Card Readersp. 791
Key Fobsp. 792
Biometricsp. 792
Lock Computerp. 793
Auditingp. 794
Implementing Data Securityp. 795
Applying NTFS and Share Permissionsp. 795
Creating Users and Groupsp. 798
Assigning Permissions to Folders in NTFSp. 801
Applying NTFS File and Folder Encryptionp. 804
Implementing Data Backup Proceduresp. 806
Data Migrationp. 809
Data Removalp. 811
Implementing a Defense Against Malicious Softwarep. 814
Software Firewallsp. 814
Configuring the Windows Firewallp. 816
Antivirusp. 818
Phishing Filterp. 818
Antispyware/Antiadware/Pop-Up Blockerp. 820
Configuring a Pop-Up Blockerp. 821
Managing Browser Cookiesp. 822
Managing Temporary Internet Files in IEp. 823
Managing Add-Ons in Web Browsersp. 825
Using the Manage Add-Ons Tool in Windows Internet Explorerp. 826
Securing a Wireless Networkp. 828
Access Point Configurationp. 828
Wireless Client Configurationp. 831
Troubleshooting Securityp. 834
BIOS Password Problemsp. 834
Biometricsp. 835
Forgotten Windows Passwordp. 835
Missing Security Tabp. 836
No Permissions on FAT32p. 837
Encryption Issuesp. 837
Software Firewall Issuesp. 838
Wireless Access Point Problemsp. 839
Preventive Maintenance for Securityp. 839
Two-Minute Drillp. 842
Q&A: Self Testp. 847
Lab Questionp. 851
Self Test Answersp. 852
Lab Answerp. 856
Safety and Environmental Issues
Safety and Environmental Issuesp. 859
Maintaining a Safe Work Environmentp. 860
Liquidsp. 861
Trippingp. 862
Electrical Dangersp. 862
Atmospheric Hazardsp. 863
Safe Equipment Handlingp. 864
Using Appropriate Repair Toolsp. 864
Moving Equipmentp. 864
Electrostatic Discharge (ESD)p. 865
ESD-Proofing Your Workspacep. 868
Electromagnetic Interference (EMI)p. 868
Proper Component Storagep. 869
Power Suppliesp. 869
Display Devicesp. 870
Printersp. 870
Compressed Airp. 872
Responding to Accidentsp. 873
First Aid Trainingp. 873
Giving First Aidp. 874
Incident Reportingp. 877
Disposing of Computing Wastep. 878
Manufacturers' Recycling Programsp. 878
Material Safety Data Sheets (MSDS)p. 879
Batteriesp. 879
Toner Cartridgesp. 880
Display Devicesp. 880
Chemical Solvents and Cansp. 881
Researching Recycling Centersp. 881
Two-Minute Drillp. 883
Q&A: Self Testp. 887
Lab Questionp. 891
Self Test Answersp. 892
Lab Answerp. 895
Communication and Professionalism
Communication and Professionalismp. 899
Basics of Human Interactionsp. 900
Predictable Human Behavior and Responsesp. 901
Body Languagep. 905
Reacting to Body Languagep. 906
Communicating with Customers and Colleaguesp. 907
Communication Goalsp. 907
Keys to Effective Communicationsp. 910
Active Communicationp. 912
Tact and Discretionp. 915
Professionalismp. 917
Respectful Behavior Toward Othersp. 918
Respect for Propertyp. 921
Two-Minute Drillp. 923
Q&A: Self Testp. 925
Lab Questionp. 929
Self Test Answersp. 930
Lab Answerp. 933
About the CDp. 935
Indexp. 939
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