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Preface | p. xi |
Background for Change | |
Introduction | p. 3 |
A Simple Process | p. 3 |
A Systematic Process | p. 4 |
A Step-by-Step Process | p. 5 |
Increased Chance for Success | p. 5 |
Long-Term Success | p. 6 |
Tone of the Book | p. 6 |
Organization of Chapters | p. 7 |
Twelve Pieces of Folk Wisdom about Change | p. 9 |
The Grass Is Always Greener on This Side of the Fence | p. 9 |
Guess What, Not Everyone Is Like Me | p. 12 |
Stress Is Fertile Ground for Success | p. 14 |
You Can't Make It If You Believe You're Faking It | p. 15 |
If They Haven't Bought It, They Aren't Going to Keep It | p. 17 |
Push Me and I'll Push You Back | p. 18 |
If You Want Change, Have a Party | p. 20 |
100 Proof Change, Like 100 Proof Whiskey, Is Hard to Stomach | p. 21 |
Change Is Loss | p. 22 |
You Learn to Walk Only by Taking Baby Steps | p. 23 |
To Err Is Not Only Human, But Divine | p. 24 |
Risk Is Not Russian Roulette | p. 24 |
Concluding Note | p. 25 |
Resistance to Change | p. 27 |
Paucity of Research Base | p. 28 |
Force Field Analysis | p. 28 |
Sources of Resistance | p. 29 |
Antidotes | p. 38 |
Concluding Note | p. 40 |
Crafting Strategies for Unfreezing | p. 41 |
Unfreezing | p. 41 |
Strategies for Strain | p. 42 |
Strategies for Potency | p. 45 |
Strategies for Valence | p. 47 |
Crafting the Overall Strategy | p. 48 |
Performing Change | |
Change Checklist | p. 53 |
Analysis | p. 55 |
Planning | p. 70 |
Implementation and Evaluation | p. 81 |
Summary | p. 90 |
Institutionalization of Change | p. 107 |
Fundamental Premise | p. 107 |
Planning and Preparation | p. 108 |
Timing | p. 109 |
Congruence with Mission | p. 110 |
Environmental Sensitivity | p. 110 |
Clarity and Simplicity | p. 111 |
Unpretentious Realism | p. 112 |
Sufficient, Not Indulgent Resources | p. 113 |
Strong, Central Leadership | p. 114 |
Reduced Individual Proprietary Interest | p. 115 |
Concluding Note | p. 117 |
How to Keep from Being a Victim of Change | p. 119 |
O.K. to Resist | p. 120 |
Reverse Change Strategies | p. 121 |
Exploit the Possibilities | p. 122 |
Lead the Parade | p. 122 |
Define Problem Ownership | p. 123 |
Call a Timeout Daily | p. 123 |
Have Fun | p. 124 |
Analyze for Congruency | p. 124 |
Concluding Note | p. 125 |
Managing Change Teams | |
Using Teams for Change | p. 129 |
Forming the Team | p. 129 |
Initiating the Team | p. 131 |
Knowledge about Change | p. 132 |
Providing Resources | p. 132 |
Directive Collaboration | p. 137 |
Advantages of Directive Management | p. 137 |
Advantages of Collaborative Management | p. 138 |
Combining the Approaches | p. 139 |
Directive Collaboration Step by Step | p. 140 |
Applying Directive Collaboration | p. 145 |
Reflections on the Process | p. 147 |
Infusing Change into Organizational Systems | p. 149 |
Evaluation | p. 149 |
Budgeting | p. 151 |
Strategic Planning | p. 153 |
Education Reform | p. 155 |
Concluding Note | p. 157 |
Toward Becoming an Artisan of Change | p. 159 |
In Retrospect | p. 159 |
Four Caveats | p. 160 |
Cited Exercises | p. 165 |
Change Checklist | p. 169 |
References and Resources | p. 171 |
Index | p. 175 |
Table of Contents provided by Syndetics. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.