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9780789031648

Club Management Issues in Australia And North America

by ;
  • ISBN13:

    9780789031648

  • ISBN10:

    0789031647

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 2006-10-24
  • Publisher: Routledge

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Summary

As a distinctive sector of the hospitality industry, private clubs have their own unique set of challenges. Club Management Issues in Australia and North America provides a one-of-a-kind exploration of the membership, human resource, and other key management issues of the niche industry of private clubs-on two very different continents. This book closely examines the latest research to provide scholars and practitioners with a clear picture of the economic and social implications springing from the growth of the diverse private club industry while offering cogent discussions on effective management strategies. Book jacket.

Table of Contents

Foreword xiii
Preface xv
SECTION I: NORTH AMERICA
Declining Memberships During an Economic Downturn in U.S. Private Clubs
3(16)
Raymond R. Ferreira
Catherine M. Gustafson
An Exploratory Study of Waiting Lists in Private Clubs
19(28)
Candice E. Clemenz
Seehyung Kim
Pamela A. Weaver
Qualities and Characteristics Club Managers Look for in Entry Level Supervisors
47(16)
Cary C. Countryman
Brett W. Horton
Select Performance Differences in Equity and Non-Equity Membership Structures Within Private Clubs
63(20)
Raymond R. Ferreira
Catherine M. Gustafson
SECTION II: AUSTRALIA
A History of Machine Gambling in the NSW Club Industry: From Community Benefit to Commercialisation
83(26)
Nerilee Hing
A Thematic Review of Australia's Club Management Magazine: 1993-2003
109(26)
Lyndall Coomber
Szu-Hann Lee
Yun-Lok Lee
Grant Cairncross
A Comparison of Wage Determination in New South Wales and Queensland (Australian) Clubs
135(20)
Jeremy Buultjens
Strategic Management of External Change in NSW Registered Clubs
155(22)
Helen Breen
Kate Innes
Clubs and Hallmark Events: Two Australian Cases
177(18)
Paul Weeks
Julie Adams
Understanding Changing Patron Expectations of Club Offerings: A Consumer Behavioural Approach
195(16)
Antony Drew
Anton Kriz
`The Trouble with Today's Young Ones . . .': A Case Study of One Club's Failed Attempt at Attracting the Youth Market
211(16)
Leanne Baker
Index 227

Supplemental Materials

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