Coaching, Counseling & Mentoring

by Stone, Florence M.

• ISBN13: 9780814473856
• ISBN10: 0814473857
• Edition: 2nd
• Format: Hardcover
• Copyright: 2007-01-03
• Publisher: Amacom Books

Summary

There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. The updated and revised edition of Coaching, Counselling & Mentoring gives managers specific, practical techniques for using all three to improve the performance of all their people. Filled with helpful tools like self-assessments and real-life scenarios, this is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Author Biography

Florence M. Stone (New York, NY) has more than 30 years of experience as a writer and editor with the American Management Association. Her previous books include The Mentoring Advantage and The Manager's Question and Answer Book

Table of Contents

Introduction : three ways to develop high-performance employees	p. 1
Your role as coach	p. 11
Coaching as an ongoing responsibility	p. 30
Let's talk : "should I say that?"	p. 44
Coaching traps and problems	p. 55
Why counsel troublesome people?	p. 73
How to turn around problem employees and employees with problems	p. 92
Let's talk : specific counseling sessions	p. 113
Counseling dilemmas : traps and pitfalls to avoid	p. 132
What mentoring can do to help high achievers - and you	p. 155
Mentor as a role model, broker, advocate, and career counselor	p. 172
Let's talk : face-to-face and e-conversations	p. 190
Mentoring traps to avoid	p. 205
Epilogue : your role as a leader	p. 221
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