The Collaborative Work Systems Fieldbook Strategies, Tools, and Techniques

by Beyerlein, Michael M.; McGee, Craig; Klein, Gerald; Nemiro, Jill; Broedling, Laurie

• ISBN13: 9780787963750
• ISBN10: 0787963755
• Edition: 1st
• Format: Paperback
• Copyright: 2003-03-20
• Publisher: Pfeiffer

Summary

The Collaborative Work Systems Fieldbook is a comprehensive reference that offers practitioners a resource for dealing with the challenges of designing and implementing collaborative work systems in value chains, organizational networks, partnerships with stakeholders, web-based teams, cross-functional teams, strategic alliances, and team-based organizations. The Collaborative Work Systems Fieldbook is filled with ideas, examples, and tools and includes a wealth of matrices, margin notes, and symbols that make locating relevant information easy. Part of The Collaborative Work Systems series and based in part on principles introduced in the flagship book- Beyond Teams, This Fieldbook is written for change leaders, OD managers, steering team members, design team members, line managers, and functional leaders who need a hands-on resource for dealing with collaborative work systems issues.

Author Biography

<b>Michael M. Beyerlein</b> is the director of the Center for the Study of Work Teams and professor of industrial/organizational psychology at the University of North Texas. He is the author and editor of numerous books including <i>Beyond Teams: Building the Collaborative Organization</i> (Pfeiffer). <p> <b>Craig McGee</b> is a consultant with more than twenty years experience in change management.and coauthor of <i>Beyond Teams: Building the Collaborative Organization</i> (Pfeiffer). <p> <b>Gerald Klein</b> is associate professor of organizational behavior and management in the College of Business Administration Behavior and Management in the College of Business Administration at Rider University. <p> gt;Jill E. Nemiro</b> is an assistant professor in the Behavioral Sciences Department at California State Polytechnic University, Pomona. Laurie Broedling is the vice chair of the California Team Excellence Award Council and the president of the LB Organizational Consulting.

Table of Contents

List of Figures, Tables, and Exhibits	xi
Preface for the Collaborative Work Systems Series	xvii
Acknowledgments	xxi
Preface	xxiii
Introduction and Framework for the Fieldbook	1	(14)
Michael M. Beyerlein
Craig McGee
Gerald D. Klein
Jill E. Nemiro
Laurie Broedling
PART 1 STRATEGY AND GOAL SETTING	15	(102)
Craig McGee
Critical Success Factors in Team-Based Organizing: A Top Ten List	19	(24)
Michael M. Beyerlein
Cheryl L. Harris
The Search Conference: A Participative Planning Method That Builds Widespread Collaboration	43	(14)
Catherine Bradshaw
Joan Roberts
Sylvia Cheuy
The Transformation Grid: A Framework for TBO Conversions	57	(20)
Tom Devane
Chartering Your Team for Peak Performance	77	(12)
Kevin Dowling
Return on Teaming Initiative (ROTI): Measuring Teaming Outcomes to Optimize Their Performance	89	(14)
Frances Kennedy
ROI and Strategy for Teams and Collaborative Work Systems	103	(14)
Alec R. Levenson
PART 2 LEADERSHIP AND ORGANIZATIONAL CULTURE	117	(100)
Jill E. Nemiro
Side-by-Side Leaders Promote Breakthrough Results	121	(14)
Dennis Romig
Team Accountability: A Leadership Responsibility	135	(14)
Michael M. Beyerlein
Sustaining Leadership Teams at the Top: The Promise and the Pitfalls	149	(26)
Mindy L. Gewirtz
Peter Gumpert
Developing and Assessing a Climate for Creativity in Virtual Teams	175	(26)
Jill E. Nemiro
Alignment: The Key to Collaborative Work Systems	201	(16)
Craig McGee
PART 3 STRUCTURE AND OVERALL DESIGN	217	(106)
Gerald D. Klein
Accelerating Organization Design: Choosing the Right Approach	225	(18)
William O. Lytle
Creating a Collaborative Work System in an Engineering Department	243	(16)
Craig McGee
Real Collaboration Requires Power Sharing: The Participative Design Approach	259	(16)
Catherine Bradshaw
Joan Roberts
Sylvia Cheuy
The Participative Design Workshop and Its Variations	275	(12)
Donald W. de Guerre
Gaining Commitment to High Performance Work Systems: John Deere Case Study	287	(20)
Gina Hinrichs
Kevin Ricke
Developing Team-Based Support Systems: Conceptual Overview and Strategic Planning Workshop	307	(16)
Cheryl L. Harris
Sarah L. Bodner
PART 4 WORK PROCESSES AND COMMUNICATION SYSTEMS	323	(84)
Craig McGee
The CAIRO Tool: A Tool for Defining Communication Patterns and Information Flow	327	(8)
Craig McGee
Managing Intergroup and Interdepartmental Conflict to Improve Collaboration	335	(14)
Gerald D. Klein
Learning and Communicating About Collaboration in Dispersed Teams	349	(26)
Kenneth David
John R. Lloyd
Making Space for Communities of Practice: Creating Intellectual Capital Through Communicative Action	375	(14)
David O'Donnell
Gayle Porter
How to Effectively Communicate Virtually: Lessons from Case Studies of Virtual Teams	389	(18)
Jill E. Nemiro
PART 5 HUMAN RESOURCE PROCESSES	407	(100)
Laurie Broedling
Team Member Selection: ``Tell Us About a Time When . . .''	411	(20)
Carole Townsley
Susan Larkin
The Team Excellence Award Program: Recognizing Successful Team Problem Solving and Process Improvement	431	(18)
Laurie Broedling
A Problem-Solving Training Program for Groups of Service Engineers: A Case Study	449	(16)
Ad Kleingeld
Harrie van Tuijl
Creating and Measuring Ways to Win Together	465	(14)
Theodore A. Wohlfarth
Michael J. Stevens
Keeping Teams Afloat: Critical Coaching Competencies in Today's Team-Based Organizations	479	(14)
Sarah L. Bodner
Lori Bradley
A Web-Based Electronic Performance Support System for Managers	493	(14)
Garry McDaniel
Bijan Masumian
PART 6 INDIVIDUAL, INTERPERSONAL, AND TEAM COMPETENCIES AND SKILLS	507	(102)
Gerald D. Klein
UATTRA Performance Assessment for Fast Formed Teams	513	(30)
Kelly Rupp
Building and Using Virtual Learning Environments	543	(18)
Deborah Hurst
Scott Follows
The Dynamics of Conflict Resolution	561	(12)
Jimmy A. Nelson
Increasing Collaboration Success Through New Meeting Behavior	573	(8)
Gerald D. Klein
A Tool Approach to Forgotten Team Competencies	581	(14)
Michael M. Beyerlein
Balancing Skills for Collaboration with Individual Development	595	(14)
Gayle Porter
Conclusion Reflecting on the Lessons Learned	609	(8)
References	617	(18)
About the Series Editors	635	(4)
About the Book Editors	639	(4)
About the Contributors	643	(12)
Index	655