Communicating for Managerial Effectiveness : Problems - Strategies - Solutions

by Phillip G. Clampitt

• ISBN13: 9781412970884
• ISBN10: 1412970881
• Edition: 4th
• Format: Paperback
• Copyright: 2009-05-20
• Publisher: SAGE Publications, Inc

Summary

With the help of real-world cases, this book enables students and managers alike to clearly view their own communication abilities, organizational dilemmas and challenges.New to the Fourth Edition- Greater emphasis on the "problem focused" nature of the book- Greater focus on critical thinking issues and skills- A spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations- The inclusion of new research on ethics in organizations and environmental responsibility- Updated examples throughout, including updated material on how technology influences communication in organizations- A new Instructor's Resource CD-ROM that includes PowerPoint slides, test questions, and sample case studies- A new Companion Study Site that includes short video case studies and questions for each chapter to promote practical problem-solving

Table of Contents

Foreward

Preface

Introduction

Understanding Communication Propositions Implications

Conclusion

Examining Communication Approaches The Arrow Approach The Circuit Approach Communication as Dance

Conclusion

Scrutinizing Ethical Issues Fundamental Assumptions Ethical Dilemmas A Strategic Approach to Corporate Ethics

Conclusion

Imparting the Organizational Culture What is Culture? Does Culture Matter? How Can We Discover the Culture? How Can We Evaluate the Culture? How Can Leaders Effectively Impart the Culture?

Conclusion

Selecting and Using Communication Technologies A Model for Selecting Appropriate Communication Technologies What to Do?

Conclusion

Managing Data, Information, Knowledge and Action The D-I-K-A Model Variations of the Model Managing the Data-Information Relationship Managing the Information-Knowledge Relationship Managing the Knowledge-Action Relationship

Conclusion

Providing Performance Feedback Performance Feedback Principles Implementing a Successful Feedback System Communicating Performance Feedback

Conclusion

Communicating Across Organizational Boundaries The Nature of Boundaries Potential Problems of Boundaries Contributing Factors What to Do?

Conclusion

Communicating About Change Approaches to Change Selecting the Degree of Communication Reactions to Change The Iceberg Model

Conclusion

Cultivating the Innovative Spirit Misconceptions What is Innovation? A Perspective on Success and Failure Stop and Go Signs

Conclusion: The Challenge of Innovation

Building a World Class Communication System Assess Strategize Implement Assess-Strategize-Implement in Action

Conclusion

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