Communicating with Strangers : An Approach to Intercultural Communication

by Gudykunst, William B.; Cudykunst, William B.; Kim, Young Yun

• ISBN13: 9780072321241
• ISBN10: 0072321245
• Edition: 4th
• Format: Paperback
• Copyright: 2002-08-01
• Publisher: McGraw-Hill Humanities/Social Sciences/Languages

Summary

This successful intercultural communication text provides a comprehensive overview of important theory and research in intercultural communication.Communicating with Strangerslooks at the basic processes of intercultural communication and ties those processes to the practical task of creating understanding between people of different cultures, backgrounds and communication patterns.

Table of Contents

Preface	ix
PART I CONCEPTUAL FOUNDATIONS	1	(50)
Introduction	3	(19)
Conceptualizing Communication	5	(9)
Conceptualizing Culture	14	(3)
Differentiating Terminology	17	(2)
Plan for the Book	19	(1)
Summary	20	(1)
Study Questions	21	(1)
Suggested Readings	21	(1)
An Approach to the Study of Intercultural Communication	22	(29)
The Concept of the Stranger	22	(4)
Intergroup and Interpersonal Behavior	26	(4)
Anxiety/Uncertainty Management	30	(13)
An Organizing Model for Studying Communication with Strangers	43	(6)
Summary	49	(1)
Study Questions	49	(1)
Suggested Readings	50	(1)
PART II INFLUENCES ON THE PROCESS OF COMMUNICATING WITH STRANGERS	51	(134)
Cultural influences on the Process	53	(39)
Individualism-Collectivism	55	(19)
Hofstede's Dimensions of Cultural Variability	74	(8)
Kluckhohn and Strodtbeck's Value Orientations	82	(3)
Parsons' Pattern Variables	85	(2)
Structural Tightness	87	(1)
Cultural Communication	88	(2)
Summary	90	(1)
Study Questions	90	(1)
Suggested Readings	91	(1)
Sociocultural Influences on the Process	92	(33)
Membership in Social Groups	92	(4)
The Nature of Social Identities	96	(5)
Social Identities Influencing our Communication with Strangers	101	(18)
Identity Negotiation in Intergroup Encounters	119	(4)
Summary	123	(1)
Study Questions	123	(1)
Suggested Readings	124	(1)
Psychocultural Influences on the Process	125	(37)
The Nature of Expectations	125	(2)
Stereotypes	127	(9)
Intergroup Attitudes	136	(21)
Changing Our Expectations of Strangers	157	(3)
Summary	160	(1)
Study Questions	160	(1)
Suggested Readings	161	(1)
Environmental Influences on the Process	162	(23)
Physical Environment	163	(4)
The Situation	167	(5)
Situational Norms and Rules	172	(5)
Psychological Environment	177	(5)
Summary	182	(1)
Study Questions	183	(1)
Suggested Readings	183	(2)
PART III INTERPRETING AND TRANSMITTING MESSAGES	185	(82)
Interpreting Messages	187	(24)
Perceptual Processes	187	(5)
Making Attributions	192	(9)
Cognitive Styles	201	(4)
Patterns of Thought	205	(4)
Summary	209	(1)
Study Questions	210	(1)
Suggested Readings	210	(1)
Verbal Messages	211	(35)
The Nature of Language	211	(1)
Cultural Variations in Language Usage	212	(3)
Cultural Variations in Verbal Messages	215	(14)
Language Usage in Communicating with Strangers	229	(15)
Summary	244	(1)
Study Questions	244	(1)
Suggested Readings	245	(1)
Nonverbal Messages	246	(21)
The Nature of Nonverbal Communication	246	(1)
Cross-Cultural Variability in Nonverbal Messages	247	(12)
Nonverbal Cues in Communicating with Strangers	259	(5)
Summary	264	(1)
Study Questions	265	(1)
Suggested Readings	265	(2)
PART IV INTERACTION WITH STRANGERS	267	(144)
Communicating Effectively with Strangers	269	(26)
Defining Communication Effectiveness and Competence	269	(2)
Approaches to the Study of Effective Communication	271	(4)
Components of Perceived Competence	275	(18)
Summary	293	(1)
Study Questions	294	(1)
Suggested Readings	294	(1)
Managing Conflict and Negotiating Face	295	(29)
The Nature of Conflict	296	(1)
Cultural and Ethnic Differences in Managing Conflict	297	(9)
Face and Facework	306	(6)
Face-Negotiation Theory	312	(1)
Intergroup Conflict	313	(9)
Summary	322	(1)
Study Questions	323	(1)
Suggested Readings	323	(1)
Developing Relationships with Strangers	324	(33)
Universal Aspects of Relationships	325	(1)
Cross-Cultural Variations in Interpersonal and Romantic Relationships	326	(11)
The Development of Interpersonal Relationships with Strangers	337	(11)
Romantic Relationships with Strangers	348	(7)
Summary	355	(1)
Study Questions	356	(1)
Suggested Readings	356	(1)
Adapting to New Cultures	357	(18)
Cross-Cultural Adaptation	358	(3)
The Centrality of Communication	361	(7)
The Role of Predisposition and Environment	368	(4)
Adaptation and Psychological Health	372	(1)
Summary	373	(1)
Study Questions	374	(1)
Suggested Readings	374	(1)
Becoming Intercultural	375	(16)
Encountering Different Cultures	376	(2)
The Process of Intercultural Transformation	378	(5)
Intercultural Personhood	383	(5)
Promoting Intercultural Growth	388	(1)
Summary	389	(1)
Study Questions	390	(1)
Suggested Readings	390	(1)
Building Community	391	(20)
Walking a Narrow Ridge	392	(2)
Characteristics of Community	394	(2)
Community and Public Life	396	(2)
Civic Engagement	398	(3)
Ethical Aspects in Building Community with Strangers	401	(2)
Principles of Community Building	403	(5)
Summary	408	(1)
Study Questions	409	(1)
Suggested Readings	409	(2)
References	411	(44)
Index	455