Communication in Everyday Life Personal and Professional Contexts

by Ferguson, Sherry Devereaux; Lennox-Terrion, Jenepher; Ahmed, Rukhsana; Jaya, Peruvemba

• ISBN13: 9780195449280
• ISBN10: 0195449282
• Format: Paperback
• Copyright: 2014-05-27
• Publisher: Oxford University Press

Summary

Aimed at first- and second-year interpersonal communications courses at both the college and university levels, Communication in Everyday Life is a comprehensive introduction to interpersonal communication and the different contexts-both personal and professional-in which communication and interaction take place. The book begins with an overview of the concepts, theories, and applications of communication before moving on to examine such crucial topics as how we perceive ourselves and others, listening, verbal and non-verbal communication, and negotiation. Featuring attention-grabbing narratives and drawing on examples from a wide range of disciplines-including nursing, policing, business, and social work-Communication in Everyday Life provides a well-rounded introduction to how we communicate in both our personal and professional lives.

Author Biography

Sherry Devereaux Ferguson, Professor, Department of Communication, University of Ottawa,Jenepher Lennox-Terrion, Associate Professor, Department of Communication, University of Ottawa,Rukhsana Ahmed, Associate Professor, Department of Communication, University of Ottawa,Peruvemba Jaya, Associate Professor, Department of Communication, University of Ottawa


Sherry Devereaux Ferguson is a senior professor and former chair and director of graduate studies for the Department of Communication, University of Ottawa. She is past chair of the Public Relations Division of the International Communication Association, and has acted on the editorial boards of numerous communication journals.

Jenepher Lennox-Terrion is associate professor and director of undergraduate studies in the Department of Communication, University of Ottawa.

Rukhsana Ahmed is associate professor in the Department of Communication, University of Ottawa. Her primary area of research is health communication with a focus on interpersonal communication across cultures and within organizations.

Peruvemba Jaya is associate professor in the Department of Communication, University of Ottawa. She is currently working on a co-edited volume on immigrant women in Atlantic Canada.

Table of Contents

Brief Contents
Detailed Contents
From the Publisher
From the Authors
Dedication
1. The Communication Process: Learning from Models
2. Perceiving Self in Relation to Others
3. Perception of Others
4. Understanding, Navigating, and Managing Our Identities
5. Listening
6. Communicating Verbally
7. Communicating Non-verbally
8. Building and Maintaining Relationships
9. Negotiation and Conflict Resolution
10. Group Decision-Making: Leadership and Process
Appendix: Making a Team Presentation
Glossary
Notes
Index