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9781841123646

Communication Leading 08.08

by
  • ISBN13:

    9781841123646

  • ISBN10:

    1841123641

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2002-04-03
  • Publisher: Capstone

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Supplemental Materials

What is included with this book?

Summary

Fast track route to mastering all aspects of successful communication Covers the key areas of communication, from knowing your audience to understanding body language, and from building networks of contacts to using stories Examples and lessons from benchmark businesses, including American Express and The Body Shop and ideas from the smartest thinkers, including Naomi Klein, Richard Lewis and Frances Cairncross Includes a glossary of key concepts and a comprehensive resources guide Roger Cartwright is a consultant and author specializing in organizational behaviour, management, customer care and tourism. He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India.

Author Biography

ROGER CARTWRIGHT is a consultant and author specializing in organizational behaviour, management, customer care and tourism. He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India.

Table of Contents

Introduction to ExpressExec v
Introduction to Communication
1(4)
What is Communication?
5(8)
The Evolution of Communication
13(12)
The E-Dimension of Communication
25(10)
The Global Dimension of Communication
35(10)
The State of the Art in Communication
45(16)
In Practice: Communication Success Stories
61(20)
Key Communication Concepts and Thinkers
81(12)
Communication Resources
93(4)
Ten Steps to Making Communication Work
97(8)
Frequently Asked Questions (FAQs) 105(4)
Index 109

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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