Communication Skills for Leaders: Delivering a Clear and Consistent Message

by Decker, Bert

• ISBN13: 9781426018510
• ISBN10: 1426018517
• Edition: 4th
• Format: Paperback
• Copyright: 2010-02-28
• Publisher: Natl Book Network

Summary

How you look. How you act. How you present yourself. That's how you connect with the people at work who count on you for guidance. The truth is: the art of building relationships and communicating effectively isn't taught in the classroom. But it's all right here. Learn how to use words, gestures and even humor to communicate better as a leader.

Table of Contents

About the Author	p. 1
Preface	p. 2
About the Crisp 50-Minute Series	p. 4
A Note to Instructors	p. 5
Keys to Effective Interpersonal Communication	p. 7
Believability	p. 9
Behavioral Skills	p. 15
Part Summary	p. 22
Developing Connection	p. 23
Eye Contact Saved His Life	p. 25
Developing Connection	p. 26
Eye Communication	p. 27
Eye Communication Patterns in Business	p. 33
Part Summary	p. 35
Developing Energy	p. 37
Developing Energy	p. 39
Posture and Movement	p. 40
Gestures and Facial Expressions	p. 44
Voice and Vocal Variety	p. 50
Part Summary	p. 57
Developing Credibility	p. 59
Developing Credibility	p. 61
Dress and Appearance	p. 62
Language, Nonwords, and Pauses	p. 68
Part Summary	p. 74
Developing Interaction	p. 75
Developing Interaction	p. 77
Listener Involvement	p. 78
Humor	p. 82
The Natural Self	p. 86
Part Summary	p. 91
Appendix	p. 93
Creating a Communication Experience	p. 95
Influencing Others through Six Leadership Skills	p. 96
Review: The 9 Behavioral Skills for Effective Interpersonal Communication	p. 97
Appendix to Part 1	p. 98
Additional Reading	p. 99
Table of Contents provided by Ingram. All Rights Reserved.