CART

(0) items

Concise Guide to Technical Communication, A,9780321146151
This item qualifies for
FREE SHIPPING!
FREE SHIPPING OVER $59!

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Concise Guide to Technical Communication, A

by ;
Edition:
2nd
ISBN13:

9780321146151

ISBN10:
0321146158
Format:
Paperback
Pub. Date:
1/1/2004
Publisher(s):
Longman

Related Products


  • A Concise Guide to Technical Communication
    A Concise Guide to Technical Communication
  • A Concise Guide to Technical Communication
    A Concise Guide to Technical Communication





Summary

The book takes a situational approach, emphasizing issues of audience, purpose, and task. In addition, it is the first Technical Communication text which acknowledges that most technical communication today is electronic--whether it be Web sites, CD-ROM help files, or e-mail reports, today's technical communicators work more in the new media than in the old ones.The Concise Guide offers a seamless connection between the new and old worlds of technical communication. Offering a critical look at communication technologies in relation to technical communication, this text is designed for a broad range of undergraduate classes. Includes concise coverage and examples of how to create and design successful technical print and electronic documents including proposals, instructions, specifications, documentation, procedures, reports, and memos. Also includes cutting edge coverage of such issues as ethics, copyright, plagiarism, usability, page design and visual communication.This book is for any professional who wants a concise guide to becoming a better communicator in the technical professions.

Table of Contents

Preface xxi
Part 1 Technical Communication Techniques and Considerations 1(182)
chapter 1 An Introduction to Technical Communication
3(11)
Communicating About Technology
4(1)
Main Characteristics of Technical Communication
4(3)
Accessibility
4(1)
Usability
5(1)
Relevance
5(2)
Types of Technical Communication
7(2)
Technical Communication in the Workplace
9(1)
Technical Communication in an Electronic Age
9(1)
Societal Dimensions of Technical Communication
10(1)
Ethical Dimensions of Technical Communication
11(1)
REVIEW CHECKLIST
11(1)
EXERCISES
12(1)
THE COLLABORATION WINDOW
12(1)
THE GLOBAL WINDOW
13(1)
CLICK ON THIS
13(1)
chapter 2 A World of People and Purposes
14(17)
People, Purposes, and Communities
15(6)
Analyzing Your Audience
21(1)
Analyzing the Communication Purpose
22(1)
Analyzing the Communication Context
23(1)
Conducting an Audience/Purpose Interview
24(1)
More Tools for Understanding Audience
25(1)
Using Information from Your Analysis
26(1)
Audiences Are Not Passive
26(1)
Typical Audiences and Purposes for Technical Communication
27(1)
REVIEW CHECKLIST
28(1)
EXERCISES
29(1)
THE COLLABORATION WINDOW
29(1)
THE GLOBAL WINDOW
30(1)
CLICK ON THIS
30(1)
chapter 3 Designing Usable Information
31(20)
Usability and Technical Information
32(1)
Usability-During the Planning Stages
32(1)
Perform an Audience and Purpose Analysis
32(1)
Perform a Task Analysis
32(1)
Develop an Information Plan
33(1)
Do the Research
33(1)
Usability-During the Writing and Design Process
33(4)
Test Early Versions of Your Communication Product
33(3)
Revise Your Plan and Your Product
36(1)
Create Documentation That Is Context-Sensitive
36(1)
Usability-After the Information Is Released
37(1)
Provide Mechanisms for User Feedback
37(1)
Plan for the Next Version or Release
38(1)
Writing and Organizing Information for Usability
38(9)
Using Appropriate Grammar and Style
38(5)
Creating an Overview
43(1)
Chunking Information
44(1)
Creating Headings
44(3)
Using the Margins for Commentary
47(1)
REVIEW CHECKLIST
47(1)
EXERCISES
48(1)
THE COLLABORATION WINDOW
49(1)
THE GLOBAL WINDOW
49(1)
CLICK ON THIS
50(1)
chapter 4 Performing Research for Technical Communication
51(20)
Thinking Critically About Research
52(1)
Primary Research
52(3)
Informative Interviews
52(1)
Surveys and Questionnaires
53(1)
Public Records and Organizational Publications
54(1)
Personal Observation and Experiments
55(1)
Internet Research
55(6)
Usenet News
56(1)
Listservs
56(1)
Electronic Magazines (Zines)
57(1)
Email Inquiries
57(1)
The Web
58(3)
Other Electronic Research Tools
61(2)
Compact Discs
62(1)
Online Retrieval Services
62(1)
Card Catalog
63(1)
Hard Copy Research
63(4)
Bibliographies
63(1)
Encyclopedias
63(1)
Dictionaries
64(1)
Handbooks
64(1)
Almanacs
64(1)
Directories
64(1)
Guides to Literature
64(1)
Indexes
64(2)
Abstracts
66(1)
Access Tools for U.S. Government Publications
66(1)
Microforms
66(1)
REVIEW CHECKLIST
67(1)
EXERCISES
67(1)
THE COLLABORATION WINDOW
68(1)
THE GLOBALWINDOW
69(1)
CLICK ON THIS
69(2)
chapter 5 Technical Communication in a Digital World
71(17)
Communicating in Digital Space
72(1)
Technical Communication Principles Still Apply
72(1)
Designing Information for the New Media
72(7)
Writing Issues
73(1)
Design Issues
74(4)
Technical Issues
78(1)
Online Documentation and Interface Design
79(1)
Online Documentation
79(1)
Interface Design
79(1)
Corresponding Over the Wires: Email Conventions
80(3)
Working on the Wires
83(1)
Presentation Software
83(1)
REVIEW CHECKLIST
84(1)
EXERCISES
85(1)
THE COLLABORATION WINO0W
86(1)
THE GLOBAL WINDOW
86(1)
CLICK ON THIS
87(1)
chapter 6 Ethical Issues in Technical Communication
88(18)
Ethics, Technology, and Communication
89(1)
Case Examples of Ethical Issues in Technical Communication
89(3)
Three Mile Island
89(1)
The Space Shuttle Challenger
90(1)
The Pentium III Chip
91(1)
Types of Ethical Choices
92(2)
Kant's Categorical Imperative
92(1)
Utilitarianism
93(1)
Ethical Relativism
93(1)
What Is Legal Is Not Always Ethical
94(2)
Copyright
94(1)
Plagiarism
95(1)
Privacy
95(1)
Additional Ways in Which Actions Can Be Unethical
96(2)
Yielding to Social Pressure
96(1)
Mistaking Groupthink for Teamwork
97(1)
Suppressing Knowledge the Public Needs
97(1)
Exaggerating Claims About Technology
98(1)
Exploiting Cultural Differences
98(1)
Types of Technical Communication Affected by Ethical Issues
98(3)
Graphics
98(1)
Web Pages and the Internet
99(1)
Memos
99(1)
Instructions
99(1)
Reports
100(1)
Proposals
100(1)
Oral Presentations
100(1)
Responding to Ethical Situations
101(2)
REVIEW CHECKLIST
103(1)
EXERCISES
104(1)
THE COLLABORATION WINDOW
104(1)
THE GLOBAL WINDOW
105(1)
CLICK ON THIS
105(1)
chapter 7 Copyright and Privacy
106(17)
Why Technical Communicators Need to Understand Copyright and Privacy
107(1)
Section One: Copyright
107(8)
Copyright-An Overview
107(6)
Copyright Infringement Differs from Plagiarism
108(1)
Copyright Differs from Patent or Trademark Law
108(1)
How Individuals and Companies Establish Their Copyright
109(1)
What Rights a Copyright Holder Can Claim
109(2)
When You Can and Cannot Use Copyrighted Material
111(1)
When Your Company Owns the Material
112(1)
Documenting Your Sources
113(1)
Electronic Technologies and Copyright
113(2)
Photocopiers and Scanners
113(1)
The Web as a Marketplace of Ideas and Information
114(1)
Using Material from the Internet
114(1)
Locating Copyright-Free Clip Art
114(1)
Email and Electronic Messages
115(1)
CD-ROMs and Multimedia
115(1)
Section Two: Privacy
115(8)
Privacy-An overview
115(1)
Computer Technologies, Privacy, and Technical Communication
116(4)
Privacy in Cyberspace
116(3)
Privacy and Documentation
119(1)
Privacy and Videotapes
119(1)
REVIEW CHECKLIST
120(1)
EXERCISES
121(1)
THE COLLABORATION WINDOW
121(1)
THE GLOBAL WINDOW
121(1)
CLICK ON THIS
122(1)
chapter 8 Page Layout and Document Design
123(26)
Creating Visually Effective Documents
124(1)
Typography
124(6)
Fonts and Families
125(1)
A Typeface Sends a Message
126(1)
Certain Fonts Go Together
127(2)
Choosing a Type Size for Readability
129(1)
Using Customary Formats for Specific Purposes
129(1)
Page Layout
130(7)
How Readers View a Page
130(1)
Using a Grid Structure
131(1)
Creating Areas of Emphasis
132(1)
Using White Space
132(2)
Using Lists
134(1)
Using Headings
135(2)
Creating an Effective Table of Contents and Index
137(3)
Creating and Using Style Sheets
140(1)
Organizational Style Guides
140(1)
Using Word Processing and Page Layout Software
140(4)
Word Processing and Page Layout Software
144(1)
Markup Languages
144(1)
Designing Electronic Documents
144(2)
Web Pages
145(1)
Online Help
145(1)
CD-ROMS
146(1)
REVIEW CHECKLIST
146(1)
EXERCISES
147(1)
THE COLLABORATION WINDOW
147(1)
THE GLOBAL WINDOW
148(1)
CLICK ON THIS
148(1)
chapter 9 Graphics and Visual Information
149(34)
The Power of the Picture
150(1)
When to Use Visuals
151(1)
Different Visuals for Different Audiences
151(1)
Text into Tables
152(1)
Numbers into Images
153(11)
Graphs
156(3)
Charts
159(5)
Illustrations
164(1)
Diagrams
164(3)
Exploded Diagrams
165(1)
Cutaway Diagrams
165(2)
Symbols and Icons
167(1)
Wordless Instruction
168(1)
Photographs
168(1)
Maps
168(3)
Visualization and Medical Imaging
171(1)
Software and Web-Based Images
171(1)
Using Color
172(2)
Avoiding Visual Noise
174(1)
Visuals and Ethics
174(1)
Cultural Considerations
175(1)
REVIEW CHECKLIST
175(5)
EXERCISES
180(1)
THE COLLABORATION WINDOW
181(1)
THE GLOBAL WINDOW
181(1)
CLICK ON THIS
182(1)
Part 2 Technical Communication Situations and Applications 183(153)
chapter 10 Everyday Communication Situations
185(33)
Email
186(3)
The Situation
186(1)
Audience and Purpose Analysis
186(1)
Types of Email
186(1)
Topical Components of Email
187(1)
Usability Considerations
187(2)
Memos
189(4)
The Situation
189(1)
Audience and Purpose Analysis
190(1)
Types of Memos
190(1)
Topical Components of a Memo
190(2)
Usability Considerations
192(1)
Letters
193(9)
The Situation
193(1)
Audience and Purpose Analysis
193(1)
Types of Letters
194(3)
Topical Components of a Letter
197(1)
Specialized Components of a Letter
198(2)
Usability Considerations
200(2)
Short Reports
202(6)
The Situation
202(1)
Audience and Purpose Analysis
202(1)
Types of Short Reports
203(1)
Topical Components of Short Reports
203(5)
Usability Considerations
208(1)
Oral Communication
208(7)
The Situation
209(1)
Audience and Purpose Analysis
209(1)
Types of Oral Presentations
209(1)
Topical Components of Oral Presentations
210(3)
Usability Considerations
213(2)
REVIEW CHECKLIST
215(1)
EXERCISES
215(1)
THE COLLABORATION WINDOW
216(1)
THE GLOBAL WINDOW
217(1)
CLICK ON THIS
217(1)
chapter 11 Product-Oriented Communication Situations
218(31)
Specifications
219(6)
The Situation
219(1)
Audience and Purpose Analysis
219(3)
Types of Specifications
222(1)
Topical Components of Specifications
222(2)
Usability Considerations
224(1)
Brief Instructions
225(4)
The Situation
225(1)
Audience and Purpose Analysis
225(1)
Types of Brief Instructions
225(2)
Topical Components of Instructions
227(1)
Usability Considerations
228(1)
Procedures
229(5)
The Situation
229(1)
Audience and Purpose Analysis
229(1)
Types of Procedures
230(1)
Topical Components of Procedures
230(3)
Usability Considerations
233(1)
Documentation and Manuals
234(6)
The Situation
234(1)
Audience and Purpose Analysis
235(1)
Types of Manuals
235(1)
Typical Components of Manuals
236(1)
Usability Considerations
236(4)
Technical Marketing Material
240(6)
The Situation
240(1)
Audience and Purpose Analysis
240(1)
Types of Technical Marketing Material
241(1)
Topical Components of Technical Marketing Material
241(2)
Usability Considerations
243(3)
REVIEW CHECKLIST
246(1)
EXERCISES
246(1)
THE COLLABORATION WINDOW
247(1)
THE GLOBAL WINDOW
247(1)
CLICK ON THIS
248(1)
chapter 12 Complex Communication Situations
249(46)
Definitions and Descriptions
250(10)
The Situation
250(1)
Audience and Purpose Analysis
250(1)
Types of Definitions and Descriptions
250(7)
Topical Components of Definitions and Descriptions
257(1)
Usability Considerations
258(2)
Long Reports
260(21)
The Situation
260(1)
Audience and Purpose Analysis
261(1)
Types of Long Reports
261(1)
A General Model for Long Reports
261(19)
Usability Considerations
280(1)
Proposals
281(8)
The Situation
281(1)
Audience and Purpose Analysis
281(1)
Types of Proposals
282(4)
Typical Components of Proposals
286(1)
Usability Considerations
287(2)
REVIEW CHECKLIST
289(1)
EXERCISES
290(3)
THE COLLABORATION WINDOW
293(1)
THE GLOBAL WINO0W
294(1)
CLICK ON THIS
294(1)
Appendix A Grammar
295(16)
Punctuation
295(3)
Lists
298(2)
Avoiding Sentence Fragments and Run-on Sentences
300(3)
Usage (Commonly Misused Words)
303(1)
Subject-Verb and Pronoun-Antecedent Agreement
304(1)
Faulty Modification
305(3)
Mechanics
308(3)
Appendix B Documenting Sources
311(25)
Quoting the Work of Others
312(1)
Paraphrasing the Work of Others
312(1)
What You Should Document
312(1)
How You Should Document
313(1)
MLA Documentation Style
313(13)
MLA Parenthetical References
314(1)
MLA Works-Cited Entries
315(10)
MLA Works-Cited Page
325(1)
APA Documentation Style
326(10)
APA Parenthetical References
326(1)
APA Reference List Entries
326(9)
APA References List
335(1)
References 336(3)
Credits 339(2)
Index 341


Please wait while the item is added to your cart...