Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
List of figures and tables | p. ix |
List of abbreviations | p. xi |
Notes on contributors | p. xiii |
Foreword | p. xvii |
Conflict and crisis negotiation: the negotiated resolution model | p. 1 |
Negotiation: principles and theoretical underpinnings | p. 34 |
Crisis situations: communications, goals and techniques | p. 53 |
Application of mental illness and cognitive impairment to the critical incident: considerations and implications | p. 75 |
Application of personality disorder to the critical incident: considerations and implications | p. 93 |
Ethical considerations in a conflict and crisis situation | p. 112 |
Expertise of the negotiator in conflict and crisis communication | p. 132 |
When the management of the critical incident goes wrong: pitfalls and suggested approaches | p. 152 |
Post-critical incident: considerations | p. 168 |
Held against their will: behaviour, considerations and implications for the captive | p. 190 |
Index | p. 207 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.