Conflict and Dispute Resolution A Guide for Practice

by Brandon, Mieke; Robertson, Leigh

• ISBN13: 9780195558425
• ISBN10: 0195558421
• Format: Paperback
• Copyright: 2007-12-29
• Publisher: Oxford University Press

Summary

onflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party disputes. The book encourages diverse thinking about how conflict impacts not only on the individual, but also on relationships in their broadest sense, at home, at work, locally and globally. The authors show how to apply the theoretical aspects of mediation to skill building for conflict management, negotiation and mediation, and include discussion of assessment methods. Conflict Resolution and Mediation is comprehensive in its coverage of all the skills and processes needed by students, coaches, mentors and practitioners to help deal with dilemmas and become reflective practitioners. It is complete with case studies, clear examples and dialogue extracts to assist in becoming more aware and more effective at beign able to provide an appropriate process for parties to achieve their outcome.

Table of Contents

Setting The Scene: Conflict And Its Influences

Understanding what creates conflict

Conflict in the workplace context

Conflict as catastrophe or catalyst for change

Mediation And Other Processes

Processes for handling conflict and their application

Mediating in the workplace

Other processes for dispute resolution

Skills

Techniques

Collaborative problem solving and strategies

Integrating Professional Practice

Practice considerations I

Practice considerations II12 Reflecting in and on practice

Appendices

Bibliography

Index

Table of Contents provided by Publisher. All Rights Reserved.