Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Preface vii
Introduction xi
1 Conflict — the basics 1
2 Conflict development 11
3 Approaches to managing conflict 23
4 Negotiation — the basics 43
5 Positions, concessions and interests 55
6 Getting ready to negotiate 67
7 Negotiation styles 85
8 Negotiation tools and planning 91
Conclusion 107
Notes 109
Glossary 115
Index 119
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.