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9780071364317

Conflict Resolution

by
  • ISBN13:

    9780071364317

  • ISBN10:

    0071364315

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2001-01-03
  • Publisher: McGraw Hill
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Supplemental Materials

What is included with this book?

Summary

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Author Biography

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

Table of Contents

1. What's a Conflict?

2. So What if There's a Conflict?

3. How to Resolve Any Conflict.

4. How to Resolve a Conflict Between Others.

5. How to Resolve a Conflict Between Yourself and Another.

6. How to Resolve Team Conflict.

7. How to Mediate All the Time to Prevent Conflicts.

8. Strategic Management of Organizational Conflict.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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