Confronting Without Offending

by Pegues, Deborah Smith

• ISBN13: 9780736921497
• ISBN10: 0736921494
• Format: Paperback
• Copyright: 2009-03-15
• Publisher: Harvest House Pub

Summary

Where there are people, there are disagreements and misunderstandings. The author of Taming Your Tongue (more than 350,000 copies sold), a popular speaker, and a behavior expert, Deborah Smith Pegues draws on God's Word, personal experience, and research to show how to approach difficult situations so relationships are strengthened not broken.Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover: effective and compassionate techniques for handling conflict practical strategies for resolving conflict how personality types influence discussions suggestions for minimizing defensiveness ideas for developing and promoting cooperationConfronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

Author Biography

Deborah Smith Pegues shows clearly how confrontation, when done right, can be a powerful tool for mending broken relationships and for personal growth. Through her insights, you'll discover: Deborah Smith Pegues is a CPA, a Bible teacher, a speaker, and a certified behavioral consultant specializing in understanding personality types. She has written several books, including 30 Days to Taming Your Tongue (more than 400,000 sold), Supreme Confidence, and Financial Survival in Uncertain Times. She and her husband, Darnell, have been married for nearly 30 years and live in California.

Table of Contents

Acknowledgments	p. 6
Confrontation: The Bridge to Harmony
The Goal of Confrontation	p. 11
Commanded to Confront	p. 19
Biblical Confrontation and Conflict Management Styles
The Dictator: "Do It My Way"	p. 29
The Accommodator: "Have It Your Way"	p. 35
The Abdicator: "I'll Run Away"	p. 49
The Collaborator: "Let's Find a Way"	p. 57
Strategies for an Effective Confrontation
Preparing for the Encounter	p. 67
Owning the Problem	p. 71
Speaking the Right Words	p. 75
Listening	p. 89
Negotiating Future Behavior	p. 99
Releasing the Offender	p. 107
Confrontation and Personality Temperaments
The P.A.C.E. Personality Profile	p. 127
Understanding the Temperaments	p. 133
Confrontation Guidelines for Selected Situations
Family Interactions	p. 149
Marketplace Interactions	p. 155
Social and Other Interactions	p. 161
Epilogue	p. 171
P.A.C.E. Personality Profile Behavioral Summary	p. 173
Index to Biblical Conflicts	p. 177
Endnotes	p. 179
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