Introduction | p. xiii |
Genesis: Consulting as a Profession | p. 1 |
Origins and Evolution: From Whence We Came | p. 3 |
The Role of a Consultant | p. 3 |
The Ongoing Need | p. 6 |
Various Forms | p. 9 |
Examples of Success | p. 12 |
The Future | p. 15 |
Reestablishment of Corporate Loyalty | p. 15 |
HR Becomes the Incredible Shrinking Function | p. 16 |
Insourcing | p. 16 |
Volunteerism | p. 17 |
Right-on-Time Learning | p. 17 |
Creation: How to Establish and Improve Your Firm's Presence | p. 19 |
Legal | p. 19 |
Incorporation | p. 19 |
Protection | p. 21 |
Financial | p. 22 |
Insurance | p. 22 |
Retirement | p. 23 |
Normal Conditions | p. 23 |
Administrative Support and Resources | p. 24 |
Emotional Support and Resources | p. 27 |
Inordinate Fear of Risk | p. 27 |
Time Demands and Loss of Attention | p. 28 |
Dueling Careers | p. 28 |
Two Available Structures | p. 30 |
The True Solo Practitioner | p. 31 |
The Firm Principal | p. 32 |
Philosophy: What You Believe Will Inform How You Act | p. 37 |
Value Trumps Fee | p. 37 |
Reducing Labor Intensity | p. 40 |
Identifying True Buyers | p. 43 |
Conceptual Agreement | p. 46 |
Objectives | p. 46 |
Measures of Success | p. 47 |
Value | p. 48 |
Leveraging | p. 49 |
Principles of Leverage | p. 50 |
Exodus: Consulting as a Business | p. 53 |
The Journey: How to Market Your Value Rapidly and Profitably | p. 55 |
Creating Gravity and Attraction | p. 55 |
Reaching Out Effectively | p. 59 |
Viral and Social Media Implementation | p. 62 |
Creating an Accelerant Curve | p. 64 |
Shameless Promotion | p. 67 |
Technology Strategies | p. 70 |
Presence: How to Be an Authority and Expert | p. 75 |
Creating and Nurturing a Brand | p. 75 |
Expanding Products and Services | p. 78 |
Considering Alliances | p. 81 |
Referral Business | p. 84 |
Client Referrals | p. 84 |
Nonclient Referrals | p. 85 |
Indirect Referrals | p. 86 |
Retainer Business | p. 87 |
Global Work | p. 90 |
Celebrity: How to be the Authority and Expert | p. 95 |
Thought Leadership | p. 95 |
Authorship | p. 98 |
Value-Based Fees | p. 101 |
Subcontracting, Franchising, Licensing | p. 104 |
Subcontracting | p. 105 |
Franchising | p. 106 |
Licensing | p. 106 |
The Talent Prevails | p. 107 |
Reinvention | p. 107 |
Creating Communities | p. 110 |
Deuteronomy: Consulting Methodology | p. 115 |
The Perfect Proposal: How to Write a Proposal That's Accepted Every Time | p. 117 |
Assuring Success | p. 117 |
Find the Economic Buyer | p. 118 |
Establish a Trusting Relationship with the Economic Buyer | p. 118 |
Demonstrate That You Are a Peer of the Buyer, Not Lower-Level People | p. 119 |
Always Create a Definitive Net Time and Date | p. 119 |
Conceptual Agreement | p. 120 |
Objectives | p. 121 |
Measures of Success, or Metrics | p. 121 |
Value | p. 122 |
The Nine Components | p. 123 |
Situation Appraisal | p. 123 |
Objectives | p. 124 |
Measures of Success | p. 124 |
Value | p. 124 |
Methodology and Options | p. 125 |
Timing | p. 125 |
Joint Accountabilities | p. 125 |
Terms and Conditions | p. 126 |
Acceptance | p. 127 |
How to Submit | p. 127 |
Never Suggest Phases | p. 127 |
FedEx the Proposal | p. 128 |
Create a Time and Date Certain to Review | p. 128 |
Don't Add Bling | p. 129 |
Before Submitting, Ask One Key Question | p. 129 |
Be Prepared for Success | p. 129 |
How to Close and Launch | p. 130 |
The Buyer Wants to Meet | p. 130 |
The Buyer Says That Some More People Will Look at the Proposal | p. 130 |
The Buyer Loves Option 3 but Only Has Budget for Option 2 | p. 131 |
The Buyer Attempts to Negotiate Price | p. 131 |
Implementation: Magic Formula: Rapid Results with Low Labor Intensity | p. 133 |
The Role of the Buyer and Champion | p. 133 |
The Buyer Must Exemplify the Desired Behavior | p. 134 |
The Buyer Must Enforce Subordinate Accountability | p. 134 |
Buyers Must Use Their Clout Where Needed | p. 135 |
The Buyer Is Your Partner and Must Act like One | p. 135 |
The Key Stakeholders and Influence Points | p. 136 |
Avoiding Scope Seep | p. 139 |
Midcourse Corrections | p. 141 |
Disengaging: It's Been Nice, but I Really Must Be Going | p. 145 |
Demonstrating Success | p. 145 |
Obtaining Referrals | p. 148 |
Obtaining Repeat Business | p. 151 |
Expansion | p. 152 |
Addition | p. 152 |
Transference | p. 153 |
Exploration | p. 153 |
Creating Testimonials and References | p. 154 |
Prepare the Buyer | p. 154 |
Always Provide Options | p. 154 |
Seek People Other Than Your Buyer | p. 155 |
Use Multimedia | p. 155 |
Provide Examples of What You Need | p. 155 |
Guarantee Nonabuse | p. 155 |
If Requested, Write It Yourself with Options | p. 156 |
With References, Stipulate What's Expected | p. 156 |
Long-Term Leverage | p. 156 |
Acts of the Apostles: Implementing Consulting Methodologies | p. 161 |
Interpersonal Methodologies: People First | p. 163 |
Coaching | p. 163 |
Facilitating | p. 166 |
Conflict Resolution | p. 169 |
Objectives | p. 169 |
Alternatives | p. 169 |
Conflict over Objectives | p. 170 |
Conflict over Alternatives | p. 171 |
Negotiating | p. 172 |
Musts | p. 172 |
Wants | p. 173 |
Skills Development | p. 175 |
Teams and Groups: No One Is an Island | p. 179 |
Leadership | p. 179 |
Succession Planning | p. 182 |
Career Development | p. 184 |
Teams versus Committees | p. 187 |
Communications and Feedback | p. 190 |
Organization Development: All the King's Horses, and All the King's Men… | p. 195 |
Strategy | p. 195 |
Change Management | p. 198 |
Cultural Change | p. 201 |
Crisis Management | p. 203 |
Innovation | p. 206 |
Proverbs: Consulting Success | p. 211 |
Ethics of the Business: What's Legal Isn't Always Ethical | p. 213 |
When Bad Things Happen to Good Consultants | p. 213 |
Case Studies | p. 213 |
Financial Follies | p. 216 |
Protection and Plagiarism | p. 219 |
When to Refuse Business or Fire Clients | p. 221 |
Doing Well by Doing Right | p. 224 |
Exit Strategies: Nothing Is Forever | p. 229 |
Building Equity | p. 229 |
Licensing Intellectual Property | p. 232 |
Achieving Life Balance | p. 234 |
Finding Successors and Buyers | p. 237 |
Transitioning | p. 240 |
Payback and Reinvestment: We Build Our Houses and Then They Build Us | p. 245 |
Mentoring Others | p. 245 |
Advancing the State of the Art | p. 248 |
Participation in the Evolution | p. 252 |
The Future | p. 254 |
Physical Appendix | p. 259 |
Virtual Appendix | p. 265 |
About the Author | p. 267 |
Index | p. 269 |
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