Consumer Psychology of Tourism, Hospitality and Leisure; Volume 3

by Geoffrey I. Crouch; Richard R. Perdue; Harry J. P. Timmermans; Muzaffer Uysal

• ISBN13: 9780851997490
• ISBN10: 085199749X
• Format: Hardcover
• Copyright: 2004-04-15
• Publisher: Cab Intl

Summary

Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

Table of Contents

Contributors	ix
Preface	xiii
Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure	1	(10)
Geoffrey I. Crouch
Richard R. Perdue
Harry J.P. Timmermans
Muzaffer Uysal
PART 1: ATTITUDES, EMOTIONS AND INFORMATION PROCESSING
Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action: a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies	11	(10)
Sara Dolnicar
The Influence of Consumers' Emotions on their Service Product Evaluation	21	(12)
Sandra Gountas
John Y. Gountas
Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism	33	(18)
Maree Thyne
Andreas H. Zins
PART 2: MOTIVATION AND LEARNING
Motivation for Domestic Tourism: a Case Study of the Kingdom of Saudi Arabia	51	(14)
Naima B. Bogari
Geoff Crowther
Norman Marr
Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising?	65	(10)
Garry G. Price
PART 3: CONSUMPTION SYSTEMS
Domestic Leisure Traveller Consumption Systems	75	(16)
Elizabeth Cowley
Ray Spurr
Peter Robins
Arch G. Woodside
Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-theoretic Model and Decision Support System	91	(12)
Qi Han
Benedict G.C. Dellaert
W. Fred van Raaij
Harry J.P. Timmermans
Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment	103	(18)
Astrid D.A.M. Kemperman
Chang-Hyeon Joh
Harry J.P. Timmermans
PART 4: DECISION AND CHOICE
A Study of Tourist Decision Processes: Algarve, Portugal	121	(14)
Antonia Correia
Geoffrey I. Crouch
The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice	135	(14)
Geoffrey I. Crouch
Jordan J. Louviere
Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel	149	(12)
Tzung-Cheng Huan
Jay Beaman
A Duality in Vacation Decision Making	161	(8)
Kenneth F. Hyde
A Model of Vacation Choice: an Integration of Personality and Vacation Choice with Leisure Constraints Theory	169	(12)
Robyn L. McGuiggan
Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results	181	(8)
Walaiporn Rewtrakunphaiboon
Harmen Oppewal
PART 5: EXPERIENCE AND SATISFACTION
An Examination of the Antecedents and Consequences of Customer Satisfaction	189	(14)
Yuksel Ekinci
Ercan Sirakaya
First-time and Repeat Visitors to Orlando, Florida: a Comparative Analysis of Destination Satisfaction	203	(12)
Paul Fallon
Peter Schofield
Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context	215	(12)
Glenn F. Ross
The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction	227	(10)
Muzaffer Uysal
John Williams
PART 6: MARKET SEGMENTATION
Profiling Airline Web Users: a Segmentation Approach	237	(8)
Joseph S. Chen
Seyou Jang
Towards More Through Data-driven Segmentation in Tourism: a Tracking Framework for Exploring Segment Development	245	(8)
Sara Dolnicar
Sustainable Tourism and Stakeholder Groups: a Case Study of Colorado Ski Resort Communities	253	(12)
Richard R. Perdue
PART 7: ATTRACTION AND LOYALTY
Cultural Determinants of Tourist Intention to Return	265	(10)
Jeffery M. Caneen
Towards the Conceptualization of Tourism Destination Loyalty	275	(10)
Outi Niininen
Michael Riley
PART 8: IMAGE AND INTERPRETATION
Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-reported Judgements as an Alternative Approach	285	(18)
Metin Kozak
Cross-cultural Behaviour Research in Tourism: a Case Study on Destination Image	303	(16)
Metin Kozak
Enrique Bigne
Ana Gonzalez
Luisa Andreu
Journeys of the Imagination? The Cultural Tour Route Revealed	319	(14)
Tove Oliver
Index	333