9781558604117

Contextual Design

by ;
  • ISBN13:

    9781558604117

  • ISBN10:

    1558604111

  • Format: Paperback
  • Copyright: 1997-09-01
  • Publisher: Elsevier Science

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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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Summary

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations. Contextual Design enables you to + gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work + diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

Table of Contents

Introduction
Gathering Customer Data
Principles of Contextual Inquiry
Contextual Inquiry in Practice
A Language of Work
Work Models
The Interpretation Session
Consolidation
Creating One View of the Customer
Communicating to the Organization
Work Redesign
Using Data to Drive Design
Design from Data
System Design
The User Environment Design
Project Planning and Strategy
Prototyping as a Design Tool
From Structure to User Interface
Iterating with a Prototype
Putting It into Practice
Table of Contents provided by Publisher. All Rights Reserved.

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