Contracting for Public Services

by Greve; Carsten

• ISBN13: 9780415356558
• ISBN10: 0415356555
• Edition: 1st
• Format: Nonspecific Binding
• Copyright: 2007-10-15
• Publisher: Routledge

Summary

Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. These include: policy for contracting strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, the book presents an important new theoretical ?contract management model? and a ?mature contract model, and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.

Table of Contents

List of figures, tables and boxes	p. vii
Foreword	p. ix
Acknowledgements	p. xi
Abbreviations	p. xiii
Introduction
Introduction: The contractual age in public service delivery	p. 3
Managing contracts: A conceptual model	p. 27
Organizing for Contracting
Contract management capacity	p. 55
Using information technology in contract management	p. 66
Training and educating contract managers	p. 79
Contracting and Public Service Delivery Systems
Private providers of public services	p. 95
Public-private partnerships	p. 113
Conclusions
Holding contractors accountable: The regulatory context	p. 143
Conclusions: Contracting for public services	p. 164
Appendices
Contracting out for railway services: the case of market entry by Arriva in Denmark	p. 187
Strategic contracting in local government: the case of Graested-Gilleleje in Denmark	p. 193
Index	p. 200
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