Corporate Performance Management Best Practices A Case Study Approach to Accelerating CPM Results

by Paladino, Bob

• ISBN13: 9781118540312
• ISBN10: 111854031X
• Edition: 1st
• Format: eBook
• Copyright: 2013-01-09
• Publisher: Wiley

Summary

Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies

Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best.

• Written by the winner of three globally accepted performance management awards
• Focuses on a single case study chronicling a health care system's corporate performance management journey
• Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes

Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

Table of Contents

Preface

Acknowledgments

Chapter 1 Introduction

Corporate Performance Management Best Practices

Executive Views on CPM

MidMichigan Awards, Honors, and Results

My Promise

Notes

Chapter 2 Corporate Performance Management Core Best Practices

Principle 1: Establish and Deploy a CPM Office and Officer

Principle 2: Refresh and Communicate Strategy

Principle 3: Cascade and Manage Strategy

Principle 4: Improve Performance

Principle 5: Manage and Leverage Knowledge

CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic

Note

Chapter 3 Corporate Performance Management at MidMichigan Health

Strategic Context and CPM Approach

MidMichigan Health CPM Program Overview and Journey

Principle 4: Improve Performance “10 Step Business Improvement Approach”

Principle 4: Improve Performance “10 Step Business Improvement Approach”

Steering Committee

Notes

Chapter 4 Principle 4 Improve Performance – The MidMichigan Health System Journey

CPM Maturity Levels for Principle 4 Improve Performance

Summary

Note

Chapter 5 Improve Performance Best Practices

Core Best Practices

35 New Best Practices

Summary

Notes

Chapter 6 Shared Services 10 Step Team Best Practice Cases

Finance: Accounts Payable and Disbursements 10 Step Team Case Study, Smart Spending

Finance: Financial and Management Reporting 10 Step Team Case Study, Streamline Information

Human Resources: New Employee Requisition 10 Step Team Case Study, Simplify Hiring

Supply Chain Management: New Product Requisition 10 Step Case Study, Manage Innovation

Notes

Chapter 7 Support Units: 10 Step Team Best Practice Cases

Laboratory Services 10 Step Case Study, Optimize the System

Pharmacy Services 10 Step Team Best Practice Case, Smarter Formularies

Notes

Chapter 8 Core and Specialty Businesses 10 Step Best Practice Cases

Emergency Department: 10 Step Team Best Practice Cases, Improve Throughput, Customer Scores and Revenue

Care Coordination 10 Step Team Case Study, Improve Medical Outcomes

Orthopedics 10 Step Case Study, Grow the Business

Women’s Health Services 10 Step Team Best Practice Case Study, Grow the Business

Notes

Chapter 9 Improve Performance Self Scoring Diagnostic and Road Map

Maturity Model Criteria

CPM Five Key Principles of CPM Best Practice Blueprint

CPM 10 Step Improve Performance 35 Best Practices Blueprint

Summary

About the Author

Index