Preface | p. ix |
Acknowledgements | p. xiii |
The business environment | p. 1 |
Introduction | p. 1 |
Drivers, issues and trends | p. 1 |
Significant themes | p. 4 |
Multi-generational Workforce | p. 5 |
Strategic analysis tools | p. 12 |
Future scenarios | p. 19 |
Think the unthinkable | p. 27 |
Summary checklist | p. 28 |
References | p. 28 |
Strategic alignment | p. 31 |
Introduction | p. 31 |
An integrated approach: collapsing of boundaries | p. 31 |
Corporate strategy | p. 36 |
Adding value | p. 45 |
CREAM Strategic Alignment Model | p. 52 |
Summary checklist | p. 54 |
References | p. 54 |
Strategic real estate procurement options | p. 57 |
Introduction | p. 57 |
The freehold vs. leasehold debate | p. 57 |
The financial argument | p. 62 |
Getting the right balance of procurement | p. 64 |
Converting from freehold to leasehold | p. 69 |
Future implications for procurement options | p. 73 |
Beyond sale-and-leaseback: strategic alternatives to traditional freehold or leasehold procurement | p. 79 |
Summary checklist | p. 82 |
References | p. 83 |
Customer focused procurement options | p. 85 |
Introduction | p. 85 |
Changing expectations | p. 85 |
The financial argument to customer focused management | p. 89 |
Reducing lease length | p. 92 |
Code for Leasing Business Premises | p. 94 |
The RICS Service Charge Code | p. 97 |
The development of customer focused strategies in the UK | p. 99 |
Conclusion | p. 104 |
Summary checklist | p. 105 |
References | p. 105 |
Performance measurement and benchmarking | p. 107 |
Introduction | p. 107 |
Some definitions of benchmarking | p. 107 |
Benchmarking in practice | p. 110 |
The 'apples and pears' problem | p. 112 |
Criticisms of benchmarking | p. 115 |
Benchmarking in action 1 | p. 118 |
Benchmarking in action 2 | p. 121 |
Benchmarking in action 3 | p. 126 |
Benchmarking in action 4 | p. 130 |
Holistic real estate benchmarking in practice | p. 131 |
Benchmarking and CREAM strategy | p. 134 |
The Balanced Scorecard | p. 136 |
Conclusion | p. 139 |
Summary checklist | p. 139 |
References | p. 140 |
Workplace transformation | p. 141 |
Introduction | p. 141 |
Evolution of the workplace | p. 141 |
Changing nature of work | p. 145 |
Working in the office | p. 147 |
Working out of the office | p. 151 |
Working virtually | p. 152 |
Embedding performance and productivity | p. 153 |
Conclusion | p. 169 |
Summary checklist | p. 169 |
References | p. 170 |
Corporate relocation | p. 173 |
Introduction | p. 173 |
Strategic space planning alignment process | p. 173 |
Establishing organizational and business demand | p. 175 |
Briefing process | p. 187 |
Building and workplace supply | p. 188 |
Optimum alignment | p. 195 |
Summary checklist | p. 198 |
References | p. 198 |
Sustainability, corporate social responsibility and corporate real estate | p. 201 |
Introduction | p. 201 |
Definitions | p. 201 |
The business benefits of corporate social responsibility (CSR) | p. 203 |
The professional perspective | p. 206 |
Sustainability and commercial property | p. 207 |
Drivers of sustainability and how they impact upon corporate real estate | p. 208 |
BREEAM | p. 212 |
Energy Performance Certificates | p. 215 |
The measurability of sustainability | p. 216 |
Putting sustainability into practice | p. 219 |
Green leases | p. 221 |
The carbon reduction commitment | p. 227 |
Conclusions | p. 228 |
Summary checklist | p. 229 |
References | p. 230 |
Further Reading | p. 231 |
Case Studies | p. 233 |
Customer focused real estate: The Bruntwood way | p. 233 |
Benchmarking: Actium Consult - a fresh approach to real estate | p. 243 |
Workplace transformation: Nokia connecting people | p. 253 |
Headquarter reconfiguration: The Hong Kong Jockey Club Danny S.S. Then | p. 265 |
Sustainability: Amazon Court, Prague - a win-win solution | p. 277 |
Index | p. 289 |
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