Crisis Management in Construction Projects

by Loosemore, Martin

• ISBN13: 9780784404911
• ISBN10: 0784404917
• Format: Paperback
• Copyright: 2000-10-01
• Publisher: Amer Society of Civil Engineers

Table of Contents

Acknowledgments	vii
Preface	ix
Introduction	1	(14)
Our Anti-Conflict Values	1	(1)
Necessity---The Mother of Invention	2	(2)
Unlearning the Past---The Future's Challenge	4	(1)
Recognizing a Crisis When You See One	5	(1)
Distinguishing Between Disasters and Crises	5	(1)
A Crisis-Prone Construction Process	6	(5)
Managers as a Source of Crisis-Proneness	11	(1)
High-Reliability Organizations	12	(1)
The Art of Crisis Management	12	(1)
Conclusion	13	(2)
Planning for Crises	15	(6)
Introduction	15	(1)
Types of Construction Crises	15	(1)
Major Crisis Categories	15	(2)
Specific Crisis Categories	17	(3)
Conclusion	20	(1)
The Dynamics of Crisis Management	21	(26)
Introduction	21	(1)
Detection---The First Phase of Crisis Management	21	(11)
Diagnosis---The Second Phase of Crisis Management	32	(2)
Decision Making---The Third Phase of Crisis Management	34	(5)
Implementation---The Fourth Phase of Crisis Management	39	(1)
Feedback---The Fifth Phase of Crisis Management	40	(1)
Recovery---The Penultimate Phase of Crisis Management	41	(1)
Learning---The Final Phase of Crisis Management	41	(4)
Conclusion	45	(2)
Emergency Planning in Construction Projects	47	(10)
Introduction	47	(1)
Emergency Planning	47	(1)
The Aims of an Emergency Plan	48	(1)
Preparing an Emergency Plan	48	(6)
Formulating an Emergency Plan for a Construction Project	54	(1)
Conclusion	55	(2)
Crisis Managers as Social Architects	57	(16)
The Concept of Social Architecture	57	(1)
Social Structure and Crisis Management Efficiency	57	(6)
Crisis Behavior	63	(7)
Phases of Behavior During a Crisis	70	(1)
Conclusion	71	(2)
Case Study One	73	(16)
Introduction	73	(1)
The Project	73	(1)
The Crisis	73	(1)
An Account of the Crisis Management Process	74	(4)
Patterns of Behavior	78	(6)
Conclusion	84	(5)
Case Study Two	89	(10)
The Project	89	(1)
The Crisis	89	(1)
An Account of the Crisis Management Process	89	(4)
Phases of Behavior	93	(2)
Conclusion	95	(4)
Case Study Three	99	(16)
The Project	99	(1)
The Crisis	99	(1)
An Account of the Crisis Management Process	99	(5)
Patterns of Behavior	104	(4)
Conclusion	108	(7)
Case Study Four	115	(12)
The Project	115	(1)
The Crisis	115	(1)
An Account of the Crisis Management Process	115	(3)
Phases of Behavior	118	(4)
Conclusion	122	(5)
Lessons for Crisis Managers	127	(24)
Introduction	127	(2)
Managing Communications During a Crisis	129	(2)
Crises as Periods of Social Change	131	(1)
Efficient Communication Patterns	132	(4)
Crisis Behavior	136	(5)
The Two Ironies of Construction Crisis Management	141	(6)
The Dynamics of Crisis Management	147	(2)
Conclusion	149	(2)
Conclusion - Creating an Optimistic Organization	151	(6)
Optimism or Pessimism - A Stark Choice	151	(1)
The Optimistic Organization	151	(3)
The Pragmatics of Optimism	154	(3)
References	157	(12)
Index	169