9781591394372

Crisis Management

by
  • ISBN13:

    9781591394372

  • ISBN10:

    1591394376

  • Format: Paperback
  • Copyright: 2004-09-01
  • Publisher: Harvard Business School Pr

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $25.00 Save up to $22.91
  • Rent Book $4.99
    Add to Cart Free Shipping

    TERM
    PRICE
    DUE
    HURRY! ONLY 1 COPY IN STOCK AT THIS PRICE

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

In today's volatile work environment, avoiding disaster is more important than ever. Crisis Management will help managers identify, manage, and prevent potential crises. Full of tips and tools on how to prepare an emergency list and how to utilize pre-crisis resources, this book will show managers how to shepherd their team from crisis to success. This is a guide no manager should be without.

Table of Contents

Introduction xiii
1 Taking Stock of Potential Perils 1(20)
What Could Go Wrong?
Sources of Potential Crises
2(10)
Identifying Potential Crises
12(4)
Prioritizing Potential Crises
16(4)
Summing Up
20(1)
2 Avoiding the Avoidable 21(14)
An Ounce of Prevention .. .
Prepare a Systematic Program of Crisis Avoidance
24(2)
Heed the Signals of Impending Crisis
26(2)
Look Before You Leap
28(2)
Don't Forget About Insurance
30(2)
Summing Up
32(3)
3 Contingency Planning 35(18)
Preparing Today for Tomorrow's Problems
Step 1: Organize a Planning Team
37(2)
Step 2: Assess the Scope of the Problem
39(1)
Step 3: Develop a Plan
40(2)
Step 4: Test the Plan
42(2)
Step 5: Keep the Plan Up-to-Date
44(1)
Are You Ready?
45(4)
How One Company Plans and Prepares for Crises
49(1)
Summing Up
50(3)
4 Crisis Recognition 53(12)
Where There's Smoke, There's Fire
Different Warning Signals
54(4)
Why Warnings Are Often Unheeded
58(3)
Solutions
61(3)
Summing Up
64(1)
5 Containment 65(12)
Preventing a Bad Situation from Becoming Worse
Rule 1:Act Quickly and Decisively
67(1)
Rule 2: Put People First
68(1)
Rule 3: Be on the Scene
69(2)
Rule 4: Communicate Liberally
71(3)
When in Doubt, Let Your Training, Values, and Instincts Guide You
74(2)
Summing Up
76(1)
6 Crisis Resolution 77(16)
The Road to Recovery
Move Quickly
78(2)
Gather Facts Continually
80(1)
Communicate Relentlessly
80(1)
Document Your Actions
81(1)
Use Project Management Techniques When Appropriate
82(4)
Bea Leader
86(4)
Declare the End of the Crisis
90(1)
Summing Up
91(2)
7 Mastering the Media 93(16)
Make It Your Story
Handle the Media with Care
94(6)
Match the Message and Media to Different Segments
100(3)
Frequently Asked Questions
103(4)
Summing Up
107(2)
8 Learning from Your Experience 109(10)
Gather Lessons Where You Find Them
Mark the End of the Crisis
111(1)
Record the Crisis Response
112(2)
Capture the Lessons Learned
114(3)
Summing Up
117(2)
Appendix A: Useful Implementation Tools 119(4)
Appendix B: How to Write a Press Release 123(2)
Notes 125(2)
For Further Reading 127(4)
Index 131(6)
About the Subject Adviser 137(1)
About the Writer 138

Rewards Program

Write a Review