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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

by ; ; ;
Edition:
2nd
ISBN13:

9780071771320

ISBN10:
0071771328
Format:
Paperback
Pub. Date:
9/9/2011
Publisher(s):
McGraw-Hill
List Price: $20.00

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This is the 2nd edition with a publication date of 9/9/2011.
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Summary

Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.


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