9780071771320

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

by ; ; ;
  • ISBN13:

    9780071771320

  • ISBN10:

    0071771328

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 9/9/2011
  • Publisher: McGraw-Hill Education

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

  • Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Complimentary 7-Day eTextbook Access - Read more
    When you rent or buy this book, you will receive complimentary 7-day online access to the eTextbook version from your PC, Mac, tablet, or smartphone. Feature not included on Marketplace Items.

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.

Rewards Program

Write a Review