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| Foreword to Second Edition | |
| Foreword to First Edition | |
| Introduction to Second Edition | |
| Preface to First Edition | |
| About the Authors | |
| Understanding Cultural Proficiency | |
| What is Cultural Proficiency | |
| The Historical Context for Cultural Proficiency | |
| Using the Tools of Cultural Proficiency | |
| The First Tool, Descriptive Language: The Cultural Proficiency Continuum | |
| The Second Tool, Behavioral Competencies: The Essential Elements of Cultural Proficiency | |
| The Third Tool, Underlying Values: The Guiding Principles of Cultural Proficiency | |
| Overcoming the Barriers to Cultural Proficiency | |
| Formal and Non-formal Leaders: Leading Toward Transformation | |
| The First Barrier: Unawareness of the Need to Adapt | |
| The Second Barrier: The Presumption of Entitlement | |
| Making the Commitment to Cultural Proficiency | |
| Cultural Proficiency: A Moral Imperative | |
| One Last Look: The Case | |
| Activities Organized by Topic, Expertise of the Facilitator, and Readiness of the Group | |
| References | |
| Index | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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