Dealing With Problem Employees

by Delpo, Amy; Guerin, Lisa

• ISBN13: 9780873377157
• ISBN10: 087337715X
• Format: Paperback
• Copyright: 2001-08-01
• Publisher: Ingram Pub Services

Table of Contents

Introduction
The High Cost of Problem Employees	2	(3)
How This Book Can Help	5	(1)
Who Should Read This Book	6	(1)
Who Should Not Read This Book	6	(1)
Icons Used in This Book	7
What's Your Problem?
Performance/Productivity Problems	5	(3)
Interpersonal Problems	8	(4)
Insubordination	12	(4)
Excessive Absenteeism and Sick Leave Use	16	(4)
Drugs and Alcohol	20	(8)
Theft and Dishonesty	28	(1)
Violence	28	(1)
Morality Issues	29
Employment Law Basics
Employment at Will	3	(4)
Employment Contracts	7	(14)
Breaches of Good Faith and Fair Dealing	21	(1)
Violations of Public Policy	22	(26)
Discrimination and Retaliation	48
Performance Evaluations
The Benefits of an Evaluation System	4	(1)
The Risks of the System	5	(1)
Step 1: Create Job-Related Standards and Goals	6	(8)
Step 2: Observe and Document Employee Performance	14	(9)
Step 3: Conduct Interim Meetings to Discuss Progress and Problems	23	(2)
Step 4: Conduct an End-of-Year Evaluation	25
Progressive Discipline
Getting Results With Progressive Discipline	4	(6)
Using Progressive Discipline in Your Workplace	10	(19)
Guidelines for Effective Discipline	29	(6)
Preserve the At-Will Status of Your Employees	35	(1)
A Sample Written Progressive Discipline Policy	36
Complaints and Investigations
When Is Investigation Necessary?	4	(4)
Complaint Policies and Procedures	8	(6)
Preparing to Investigate	14	(7)
Conducting Interviews	21	(18)
Written and Physical Evidence	39	(1)
Employees' Rights to Privacy	40	(7)
Making the Decision	47
Making the Decision to Fire
Is It Time to Consider Firing?	2	(7)
Making the Decision to Fire: An Employer's Checklist	9
Planning For The Aftermath
Legal Constraints On What You Say	2	(3)
What to Tell Coworkers	5	(8)
What to Tell Reference Seekers	13	(10)
Continuing Health Insurance	23	(14)
Unemployment Compensation	37	(5)
Written Explanations of the Termination	42
Severance and Releases
Are You Obligated to Pay Severance?	4	(6)
If You Have a Choice, Should You Pay Severance?	10	(2)
Should You Ask For a Release?	12	(5)
What Should You Offer?	17	(5)
Writing a Release	22	(10)
Agreements to Protect Your Business	32
How to Fire
The Termination Meeting	4	(28)
The Exit Interview	32
Hiring a Lawyer
When to Hire a Lawyer	3	(6)
How to Find a Good Lawyer	9	(6)
Legal Fees	15	(3)
Working With Your Lawyer	18	(2)
Firing a Lawyer	20
Appendix
Federal Agencies Enforcing Workplace Laws	2	(1)
Federal Fair Employment Laws	3	(4)
State Laws Prohibiting Discrimination in Private Employment	7	(19)
Labor Departments	26	(6)
State Departments of Insurance	32	(6)
State OSHA Offices	38
Index