Delivering Human Services A Learning Approach to Practice

by Halley, Alexis A.; Kopp, Judy; Austin, Michael J.

• ISBN13: 9780801317972
• ISBN10: 0801317975
• Edition: 4th
• Format: Paperback
• Copyright: 1997-09-19
• Publisher: Pearson

Summary

This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It presents comprehensive coverage of major practice areas brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Encouraging students to view people in a positive way with the ability to change, the fourth edition contains a new chapter on managing the transition to new service delivery systems, updated material on clinical methods, revised material on policy practice, and updated cases that reflect a stronger emphasis on diversity.

Table of Contents

I. GATEWAYS TO THE PRACTICE OF DELIVERING HUMAN SERVICES.

1. Basic Orientations to Delivering Human Services.

2. Conditions Creating the Need for Human Services.

3. People Responding to Human Needs.

II. GETTING SERVICES TO PEOPLE IN NEED.

4. Brokering.

5. Consumer Advocating.

6. Mobilizing.

III. HELPING CONSUMERS TO FUNCTION MORE EFFECTIVELY.

7. Relating to Consumers.

8. Collaborating with Consumers: Stages and Approaches to the Helping Process.

9. Advanced Intervention Models and Case Materials.

IV. WORKING ACROSS BOUNDARIES FOR COMPETENT PRACTICE.

10. Managing Information.

11. Managing the Transitions to New Service Delivery Systems.

12. Integrating.

Answers to Selected Questions and Exercises.

Index.