Delivering on the Promise How to Attract, Manage and Retain Human Capital

by Friedman, Brian; Hatch, James A.; Walker, David M.

• ISBN13: 9781416573579
• ISBN10: 1416573577
• Format: Paperback
• Copyright: 2007-08-22
• Publisher: Free Press

Summary

Business has long struggled with the notion of "human capital," but do companies really know the value of their people? All too frequently, companies lay off thousands of workers to boost share price while, at the same time, their annual reports promise that "people are our greatest asset!" Now, for the first time, human capital experts Brian Friedman, James Hatch, and David M. Walker show how companies can deliver on this promise. They reveal how Arthur Andersen's breakthrough five-stage framework, "Human Capital Appraisal," enables managers to measure, manage, and leverage their companies' investment in people.The authors describe specifically how managers can evaluate the current effectiveness of a firm's human capital strategies and the efficiency of its current Human Resources programs. They explain how to measure the amount of time and money management spends to recruit, develop, and manage human resources. Then they focus on how a firm can assess the return on this investment, minimize risk, and leverage the value of its human capital resources. Finally, the authors demonstrate how such leading companies as Colgate Palmolive, The Chicago Tribune, Mobil Oil, The Body Shop, Holy Cross Hospital, Hyatt Hotels, IBM, and British Petroleum are realizing the value of their people through human capital programs. This unique, proven, and proprietary methodology makes this invaluable book required reading for every chief executive, human resources director, and line manager.

Author Biography

Brian Friedman is Global Managing Partner of Arthur Andersen's Human Capital Services Practice based in London and has actively pioneered Human Capital Appraisal in countries as diverse as Japan, South Africa, and India as well as in the United States and the United Kingdom.

Table of Contents

Preface

Acknowledgments

Human Capital: From Promise to Reality Global

Human Capital: A World of Wealth

Human Capital AppraisalTrademark: A Five-Square Approach

Clarification: Defining the People Impact of Business

Strategy Assessment: Measuring the Fit, Cost, and Value Trademark of Current

Human Capital Programs Design: Creating New Programs for Human Capital

Implementation: Making Human Capital Programs

Work Monitoring: Tracking

Human Capital Initiatives Against Strategy Assessing

Human Capital Fit: Strategies for All Seasons Assessing

Human Capital Cost: New Frontiers Assessing

Human Capital Value: The Ultimate Question

Human Capital: The Road Ahead

Epilogue

Appendixes

Case Studies

Implementation Worksheets for Twelve Initiatives

Pensions: Strategic, Best Practice, and Market Fit

Pensions: Cost Analysis

Pensions: Fit-Cost-Value Trademark (FCV)

Report and Recommendations

Arthur Andersen's Worldwide

Human Capital Glossary

Bibliography

Index

About the Authors

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