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Acknowledgments | p. xi |
About the Author | p. xiii |
Abbreviations | p. xv |
Introduction: Culture and Services | p. 1 |
Background and Definitions | p. 1 |
Purpose and Organization | p. 4 |
Cultural Diversity and Public Policy | p. 7 |
Migrations, Minorities, and the Demand for Cultural Recognition | p. 8 |
A Growing International Recognition of Cultural Rights | p. 12 |
A New Paradigm: The Concept of Multicultural Citizenship | p. 14 |
Managing Cultural Diversity through Public Policy | p. 18 |
Significance of Cultural Diversity in Making Public Policy for Development and Poverty Reduction | p. 23 |
The Risks of Taking Culture into Account in Developing Public Policy | p. 27 |
Cultural Diversity and Service Delivery | p. 31 |
Education | p. 31 |
Health Care | p. 40 |
Cultural Services | p. 46 |
Delivering Services through Traditional Local Governance Systems | p. 50 |
Designing and Implementing Policies That Support Cultural Diversity in Service Delivery | p. 57 |
A Conceptual Framework to Guide Policies | p. 58 |
No Universal Solutions | p. 60 |
Understanding Political Motivations | p. 61 |
Integrated and Multisectoral Approaches | p. 62 |
Establishing National Frameworks for Managing Cultural Diversity | p. 64 |
Establishing Clarity in Decentralization Frameworks | p. 65 |
Involvement of Concerned Sociocultural Groups | p. 66 |
Balance between Citizens' Rights and Cultural Rights | p. 68 |
Socioeconomic Conditions | p. 69 |
Cost of Multicultural Programs | p. 70 |
Long-Term Investments and Strategies | p. 72 |
Evaluation | p. 73 |
Adapting Services to a Diverse Society | p. 75 |
Appendix: What is Cultural Identity? | p. 79 |
Bibliography | p. 83 |
Index | p. 91 |
Boxes | |
Definitions | p. 2 |
Minority Group Designations and Definitions | p. 10 |
UN Recognition of Ethnic and Racial Rights | p. 13 |
Agency: A Definition | p. 17 |
Dominant Minorities | p. 23 |
Success of Multicultural Education Reform in Papua New Guinea | p. 32 |
Maori Immersion Education and Education Outcomes | p. 34 |
Institutionalized Discrimination: Segregated Schooling for the Roma | p. 36 |
Social Inclusion and Preschool in Albania and Kosovo | p. 38 |
Considerations in Bilingual Education | p. 40 |
Roma Health Mediators in Roma Communities | p. 42 |
Traditional Medicines, Contemporary Issues | p. 45 |
The Return of the Kanun and the Fis in Albania | p. 51 |
Local Governance versus National Citizenship in Totontepec, Mexico | p. 54 |
The Vicious Cycle of Stereotyping | p. 70 |
Lack of Financing Undermines Bulgarian Native Language Policy | p. 71 |
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