Developing Management Skills

by Whetten, David A.; Cameron, Kim S.

• ISBN13: 9780130914088
• ISBN10: 0130914088
• Edition: 5th
• Format: Paperback
• Copyright: 2002-01-01
• Publisher: Prentice Hall

Summary

This guide to effective managerial behavior is the only one available on the market that teaches students what they need to know to perform well as managers, synthesizes a large body of scholarly research related to each skill topic, and uses a proven learning methodology to help students actually develop and improve management skills. Emphasizing the basic human skills that lie at the heart of effective management, it combines academic knowledge with real world practicality, the key to the book' s proven durability.

Table of Contents

Preface	xi
Introduction	1	(1)
The Critical Role of Management Skills	1	(21)
The Importance of Competent Managers	3	(2)
The Skills of Effective Managers	5	(2)
Key Management Skills	7	(1)
What Are Management Skills?	8	(3)
Improving Management Skills	11	(1)
An Approach to Skill Development	12	(3)
Leadership and Management	15	(2)
Contents of the Book	17	(1)
Organization of the Book	18	(2)
Practice and Application	20	(1)
Diversity and Individual Differences	21	(1)
Summary	22	(1)
Diagnostic Survey and Exercises	22	(19)
Personal Assessment of Management Skills (PAMS)	22	(4)
What Does It Take to Be an Effective Manager?	26	(2)
SSS Software In-Basket Exercise	28	(13)
Part I PERSONAL SKILLS	41	(168)
Developing Self-Awareness	43	(54)
Skill Assessment	44	(12)
Diagnostic Surveys for Self-Awareness	44	(1)
Self-Awareness Assessment	44	(1)
The Defining Issues Test	45	(3)
The Learning Style Inventory	48	(2)
Locus of Control Scale	50	(2)
Tolerance of Ambiguity Scale	52	(1)
Fundamental Interpersonal Relations Orientation --- Behavior (FIRO-B)	53	(3)
Skill Learning	56	(28)
Key Dimensions of Self-Awareness	56	(1)
The Enigma of Self-Awareness	57	(2)
Understanding and Appreciating Individual Differences	59	(1)
Important Areas of Self-Awareness	60	(21)
Summary	81	(1)
Behavioral Guidelines	82	(2)
Skill Analysis	84	(4)
Cases Involving Self-Awareness	84	(1)
Communist Prison Camp	84	(1)
Decision Dilemmas	85	(3)
Skill Practice	88	(7)
Exercises for Improving Self-Awareness Through Self-Disclosure	88	(1)
Through the Looking Glass	88	(1)
Diagnosing Managerial Characteristics	89	(2)
Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography	91	(4)
Skill Application	95	(2)
Activities for Developing Self-Awareness	95	(1)
Suggested Assignments	95	(1)
Application Plan and Evaluation	95	(2)
Managing Personal Stress	97	(58)
Skill Assessment	98	(6)
Diagnostic Surveys for Managing Stress	98	(1)
Stress Management	98	(1)
Time Management	99	(1)
Type A Personality Inventory	100	(1)
Social Readjustment Rating Scale	101	(2)
Sources of Personal Stress	103	(1)
Skill Learning	104	(35)
Improving the Management of Stress and Time	104	(1)
Major Elements of Stress	105	(4)
Managing Stress	109	(3)
Eliminating Stressors	112	(14)
Developing Resiliency	126	(10)
Temporary Stress-Reduction Techniques	136	(1)
Summary	137	(1)
Behavioral Guidelines	137	(2)
Skill Analysis	139	(8)
Cases Involving Stress Management	139	(1)
The Turn of the Tide	139	(3)
The Case of the Missing Time	142	(5)
Skill Practice	147	(6)
Exercises for Long-Term and Short-Term Stress Management	147	(1)
The Small-Wins Strategy	147	(1)
Life-Balance Analysis	148	(2)
Deep Relaxation	150	(1)
Monitoring and Managing Time	151	(2)
Skill Application	153	(2)
Activities for Improving Stress Management Skills	153	(1)
Suggested Assignments	153	(1)
Application Plan and Evaluation	153	(2)
Solving Problems Analytically and Creatively	155	(54)
Skill Assessment	156	(5)
Diagnostic Surveys for Creative Problem Solving	156	(1)
Problem Solving, Creativity, and Innovation	156	(1)
How Creative Are You?	157	(2)
Innovative Attitude Scale	159	(2)
Skill Learning	161	(33)
Problem Solving, Creativity, and Innovation	161	(7)
Conceptual Blocks	168	(11)
Conceptual Blockbusting	179	(8)
International Caveats	187	(1)
Hints for Applying Problem-Solving Techniques	187	(1)
Fostering Innovation	188	(4)
Summary	192	(1)
Behavioral Guidelines	192	(2)
Skill Analysis	194	(5)
Cases Involving Problem Solving	194	(1)
Admiral Kimmel's Failure at Pearl Harbor	194	(2)
The Sony Walkman	196	(3)
Skill Practice	199	(7)
Exercises for Applying Conceptual Blockbusting	199	(1)
Individual Assignment --- Analytical Problem Solving	199	(1)
Team Assignment --- Creative Problem Solving	200	(1)
Moving Up in the Rankings	201	(1)
Keith Dunn and McGuffey's Restaurant	202	(4)
Skill Application	206	(3)
Activities for Solving Problems Creatively	206	(1)
Suggested Assignments	206	(1)
Application Plan and Evaluation	206	(3)
Part II INTERPERSONAL SKILLS	209	(194)
Coaching, Counseling, and Supportive Communication	211	(40)
Skill Assessment	212	(4)
Diagnostic Surveys for Supportive Communication	212	(1)
Communicating Supportively	212	(1)
Communication Styles	213	(3)
Skill Learning	216	(25)
The Importance of Effective Communication	216	(4)
What Is Supportive Communication?	220	(1)
Coaching and Counseling	221	(2)
Principles of Supportive Communication	223	(13)
The Personal Management Interview	236	(2)
International Caveats	238	(1)
Summary	239	(1)
Behavioral Guidelines	240	(1)
Skill Analysis	241	(3)
Cases Involving Coaching and Counseling	241	(1)
Find Somebody Else	241	(1)
Rejected Plans	242	(2)
Skill Practice	244	(4)
Exercises for Diagnosing Communication Problems and Fostering Understanding	244	(1)
United Chemical Company	244	(2)
Byron vs. Thomas	246	(2)
Skill Application	248	(3)
Activities for Communicating Supportively	248	(1)
Suggested Assignments	248	(1)
Application Plan and Evaluation	248	(3)
Gaining Power And Influence	251	(50)
Skill Assessment	252	(3)
Diagnostic Surveys for Gaining Power and Influence	252	(1)
Gaining Power and Influence	252	(1)
Using Influence Strategies	253	(2)
Skill Learning	255	(27)
Building a Strong Power Base and Using Influence Wisely	255	(1)
A Balanced View of Power	255	(3)
Strategies for Gaining Organizational Power	258	(12)
Transforming Power into Influence	270	(9)
Summary	279	(1)
Behavioral Guidelines	280	(2)
Skill Analysis	282	(10)
Case Involving Power and Influence	282	(1)
Dr. Brilliant vs. the Devil of Ambition	282	(10)
Skill Practice	292	(6)
Exercise for Gaining Power	292	(1)
Repairing Power Failures in Management Circuits	292	(1)
Exercise for Using Influence Effectively	293	(1)
Ann Lyman's Proposal	293	(1)
Exercises for Neutralizing Unwanted Influence Attempts	294	(1)
Cindy's Fast Foods	295	(1)
9:00 to 7:30	296	(2)
Skill Application	298	(3)
Activities for Gaining Power and Influence	298	(1)
Suggested Assignments	298	(1)
Application Plan and Evaluation	298	(3)
Motivating Others	301	(46)
Skill Assessment	302	(2)
Diagnostic Surveys for Motivating Others	302	(1)
Diagnosing Poor Performance and Enhancing Motivation	302	(1)
Work Performance Assessment	303	(1)
Skill Learning	304	(27)
Increasing Motivation and Performance	304	(1)
Diagnosing Work Performance Problems	304	(2)
Enhancing Individuals' Abilities	306	(2)
Fostering a Motivating Work Environment	308	(1)
Elements of an Effective Motivation Program	309	(19)
Summary	328	(2)
Behavioral Guidelines	330	(1)
Skill Analysis	331	(7)
Case Involving Motivation Problems	331	(1)
Electro Logic	331	(7)
Skill Practice	338	(6)
Exercises for Diagnosing Work Performance Problems	338	(2)
Joe Chaney	340	(1)
Work Performance Assessment	341	(1)
Exercise for Reshaping Unacceptable Behaviors	341	(1)
Shaheen Matombo	341	(3)
Skill Application	344	(3)
Activities for Motivating Others	344	(1)
Suggested Assignments	344	(1)
Application Plan and Evaluation	344	(3)
Managing Conflict	347	(56)
Skill Assessment	348	(3)
Diagnostic Surveys for Managing Conflict	348	(1)
Managing Interpersonal Conflict	348	(1)
Strategies for Handling Conflict	349	(2)
Skill Learning	351	(30)
Interpersonal Conflict Management	351	(2)
Diagnosing the Type of Interpersonal Conflict	353	(5)
Selecting the Appropriate Conflict Management Approach	358	(8)
Resolving Interpersonal Confrontations Using the Collaborative Approach	366	(11)
Summary	377	(1)
Behavioral Guidelines	378	(3)
Skill Analysis	381	(5)
Case Involving Interpersonal Conflict	381	(1)
Educational Pension Investments	381	(5)
Skill Practice	386	(14)
Exercise for Diagnosing Sources of Conflict	386	(1)
SSS Software Management Problems	386	(1)
Exercises for Selecting an Appropriate Conflict Management Strategy	386	(1)
Bradley's Barn	386	(1)
Avocado Computers	387	(1)
Phelps, Inc.	387	(1)
Exercises for Resolving Interpersonal Disputes	388	(1)
Freida Mae Jones	388	(3)
Can Larry Fit In?	391	(2)
Meeting at Hartford Manufacturing Company	393	(7)
Skill Application	400	(3)
Activities for Improving Managing Conflict Skills	400	(1)
Suggested Assignments	400	(1)
Application Plan and Evaluation	401	(2)
Part III GROUP SKILLS	403	(90)
Empowering and Delegating	405	(46)
Skill Assessment	406	(3)
Diagnostic Surveys for Empowering and Delegating	406	(1)
Effective Empowerment and Delegation	406	(1)
Personal Empowerment Assessment	407	(2)
Skill Learning	409	(31)
Empowering and Delegating	409	(1)
A Management Dilemma Involving Empowerment	410	(1)
The Meaning of Empowerment	411	(1)
Historical Roots of Empowerment	412	(1)
Inhibitors to Empowerment	413	(1)
Dimensions of Empowerment	414	(3)
How to Develop Empowerment	417	(10)
Delegating Work	427	(8)
International Caveats	435	(2)
Summary	437	(1)
Behavioral Guidelines	437	(3)
Skill Analysis	440	(2)
Cases Involving Empowerment and Delegation	440	(1)
Minding the Store	440	(1)
Changing the Portfolio	441	(1)
Skill Practice	442	(7)
Exercises for Empowerment	442	(1)
Executive Development Associates	442	(4)
Personal Empowerment Planning	446	(1)
Deciding to Delegate	447	(2)
Skill Application	449	(2)
Activities for Empowerment and Delegation	449	(1)
Suggested Assignments	449	(1)
Application Plan and Evaluation	449	(2)
Building Effective Teams and Teamwork	451	(42)
Skill Assessment	452	(3)
Diagnostic Surveys for Building Effective Teams	452	(1)
Team Development Behaviors	452	(1)
Diagnosing the Need for Team Building	453	(2)
Skill Learning	455	(27)
Developing Teams and Teamwork	455	(1)
The Advantages of Teams	456	(3)
Leading Teams	459	(5)
Team Membership	464	(5)
Team Development	469	(11)
Summary	480	(1)
Behavioral Guidelines	480	(2)
Skill Analysis	482	(4)
Cases Involving Building Effective Teams	482	(1)
The Tallahassee Democrat's ELITE Team	482	(2)
The Cash Register Incident	484	(2)
Skill Practice	486	(5)
Exercises in Building Effective Teams	486	(1)
Team Diagnosis and Team Development Exercise	486	(1)
Winning the War on Talent	487	(4)
Skill Application	491	(2)
Activities for Building Effective Teams	491	(1)
Suggested Assignments	491	(1)
Application Plan and Evaluation	491	(2)
Part IV SPECIFIC COMMUNICATION SKILLS	493	(2)
Supplement A MAKING ORAL AND WRITTEN PRESENTATIONS	495	(28)
Skill Learning	496	(17)
Making Oral and Written Presentations	496	(1)
Essential Elements of Effective Presentations	497	(14)
Summary and Behavioral Guidelines	511	(2)
Skill Practice	513	(10)
Exercises for Making Effective Oral and Written Presentations	513	(1)
Speaking as a Leader	513	(1)
Quality Circles at Battle Creek Foods	514	(9)
Supplement B CONDUCTING INTERVIEWS	523	(22)
Skill Learning	524	(14)
Planning and Conducting Interviews	524	(8)
Specific Types of Organizational Interviews	532	(4)
Summary and Behavioral Guidelines	536	(2)
Skill Practice	538	(7)
Exercises for Conducting Special-Purpose Interviews	538	(1)
Evaluating the New Employee-Orientation Program	538	(2)
Performance Appraisal Interview with Chris Jakobsen	540	(2)
Employment Selection Interview at Smith Farley Insurance	542	(3)
Supplement C CONDUCTING MEETINGS	545	(13)
Skill Learning	546	(8)
The Five Ps of Effective Meetings	546	(5)
Suggestions for Group Members	551	(1)
Summary and Behavioral Guidelines	552	(2)
Skill Practice	554	(4)
Exercises for Conducting Meetings	554	(1)
Preparing and Conducting a Team Meeting at SSS Software	554	(1)
Role Diagnosis	555	(3)
Appendix I Scoring Keys and Supplemental Materials	558	(53)
Appendix II Glossary	611	(8)
Appendix III References	619	(18)
Name Index	637	(3)
Subject Index	640	(6)
Combined Index	646