9780143118442

Difficult Conversations : How to Discuss What Matters Most

by
  • ISBN13:

    9780143118442

  • ISBN10:

    0143118447

  • Edition: 10th
  • Format: Paperback
  • Copyright: 11/2/2010
  • Publisher: Penguin Group USA

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Summary

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

You'll learn how to:

Decipher the underlying structure of every difficult conversation

Start a conversation without defensiveness

Listen for the meaning of what is not said

Stay balanced in the face of attacks and accusations

Move from emotion to productive problem solving

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. This textbook shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Author Biography

Douglas Stone, Bruce Patton and Sheila Heen are members of the Harvard Negotiation Project at Harvard Law School in Cambridge, Massachusetts.

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Customer Reviews

Practical, wise and gentle textbook March 30, 2011
by
I find this textbook to be helpful because I have had a life-long struggle with difficult conversations. The section about understanding what is said and unsaid is a key piece of information which has given me greater awareness. The procedures require commitment and practice. Don't expect to get it right the first time or every time. I put an extra piece of information into practice every few days. I would also recommend another book, Crucial Conversations for another perspective on emotionally charged conversations, and Optimal Thinking: How to Be Your Best Self to learn how to make the most of any situation.
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Difficult Conversations : How to Discuss What Matters Most: 5 out of 5 stars based on 1 user reviews.

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