Dining Room and Banquet Management

by Strianese, Anthony J.; Strianese, Pamela P.

Edition:

4th

ISBN13:

9781418053697

ISBN10:

1418053694

Format:

Paperback

Pub. Date:

7/23/2007

Publisher(s):

Cengage Learning

Other versions by this Author

List Price: ~~$197.00~~

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Summary

This text is for the introductory course in a hospitality management program that covers dining room and banquet management. Its emphasis is on the service aspects of a business that will distinguish an outstanding dining experience. The text includes the history of dining room and banquet service, the proper techniques of service, sanitation requirements, and important merchandising concepts. Information about reservations, priority seating, and reservations systems is also included. This new edition is updated with a number of new features. The most noteworthy are the Chefs' Choice” professional profiles that spotlight noted individuals in the hospitality industry. These profiles cover the essentials in creating and maintaining a successful dining room and banquet operation. Each chapter also has been updated with key words and terms, more thorough objectives, and numerous discussion questions to help students retain the material. And finally, Dining Room and Banquette Management 5E now offers an electronic instructional support CD-ROM that includes PowerPoints, Computerized Test Bank, Instructor's Manual and Lesson Plans.

The Food Service Industry	p. 1
The Importance of Service	p. 2
The Importance of Sanitation and Appearance	p. 32
Styles of Service and Place Settings	p. 56
Proper Guidelines for Service	p. 87
The Styles of Service	p. 118
Dining Room Management	p. 151
Training the Service Staff to Serve the Meal	p. 152
Organizing the Dining Room to Accept Guests	p. 195
Planning Reservations and Blocking Tables	p. 218
Managing the Dining Experience	p. 243
Banquet Management	p. 273
The Banquet Business and the Banquet Manager	p. 274
How to Book Functions	p. 296
The Banquet Event Order	p. 321
Managing the Function	p. 351
Table of Contents provided by Blackwell. All Rights Reserved.