Distance Training How Innovative Organizations are Using Technology to Maximize Learning and Meet Business Objectives

by Schreiber, Deborah A.; Berge, Zane L.

• ISBN13: 9780787943134
• ISBN10: 0787943134
• Edition: 1st
• Format: Paperback
• Copyright: 1998-11-30
• Publisher: Jossey-Bass

Summary

Winner of the University Continuing Education Association's Charles A. Wedemeyer Award, which recognizes highly meritorious book-length publications that advance research in independent study and distance education. "This manual is the one we have been waiting for! It takes dead aim at all the important issues facing distance learning providers and hits the bull's eye on every one of them. It is down to earth, real world, and up to date. Its examples and insights for practitioners help create the sense of urgency and excitement all of us in distance learning feel today."--Michael P. Lambert, executive director, Distance Education and Training Council Today's advances in communications technology have created exciting new possibilities for training professionals. But not all technologies are created equal. Distance Training examines these new tools to show how compressed video, satellite broadcasting, the Internet, and other innovations can each be used to their best advantage. In-depth case studies of sixteen progressive organizations--NYNEX, Bell Atlantic, and Unisys among them--provide real-world models readers can use to design learning programs that transcend the traditional boundaries of time and space by turning the home, office, and meeting room into immediate, effective learning environments.

Author Biography

DEBORAH A. SCHREIBER is founder and president of D.A. Schreiber, Inc., a distance learning consulting group that specializes in the corporate application of distance training. She also serves on the faculty of the University of Maryland Baltimore County in the Instructional Systems Development and Technology Graduate Program. ZANE L. BERGE is director of training systems in the Instructional Systems Development and Technology Graduate Program at UMBC. He has edited seven books, written numerous articles, and conducts workshops and presentations on distance teaching and learning.

Table of Contents

Preface	xiii	(12)
The Authors	xxv
INTRODUCTION	3	(68)
1 Organizational Technology and Its Impact on Distance Training	3	(16)
Deborah A. Schreiber
2 Conceptual Frameworks in Distance Training and Education	19	(18)
Zane L. Berge
3 Instructional Design of Distance Training	37	(34)
Deborah A. Schreiber
CASE STUDIES	71	(322)
PART ONE: DISTRIBUTING INFORMATION AND INCREASING KNOWLEDGE	71	(116)
4 Building Customer Relations: Web-Based Training for the Home Improvement Industry	71	(21)
Dennis Fukai
Kerry Kitchen
David Aurelio
5 Increasing Employee Knowledge and Understanding of Operational Systems: Integrating Multiple Technologies at NYNEX	92	(23)
Barry Howard
6 Disseminating Time-Sensitive Information: Using Interactive Distance Learning to Deliver Training and Education in the American Red Cross Biomedical Services	115	(22)
Lissa Klueter
Elizabeth C. Kalweit
7 Disseminating Time-and Regulation-Sensitive Information: Online Training Seminars at Mortgage Bankers Association of America	137	(18)
Therese Monahan
8 Graduate Programs at a Distance: A Partnership Between the California Department of Rehabilitation and San Diego State University	155	(32)
Michelle Warn
Charles Compton
Susan Levine
Sandra Whitteker
PART TWO: BUILDING SKILLS (TECHNICAL AND CRITICAL THINKING)	187	(122)
9 Reskilling Employees for Competitive Advantage: Reinventing Learning at Unisys Corporation	187	(14)
Mick Mortlock
Edward Dobrowolski
10 Delivering Technical Training to Advance Mechanical Skills: Interactive Video Teletraining in the Federal Aviation Administration	201	(22)
Lynn W. Payne
Henry E. Payne
11 Delivering Clinical-Based Training in a Public Health Setting	223	(23)
Janet Place
Tim Stephens
Patricia O'Leary Cunningham
12 Skills-Based Distance Training for a Global Environment: Malaysia's Virtual University	246	(24)
Manon Ress
Patrice Sonberg
13 The Value of Building Skills with Online Technology: Online Training Costs and Evaluation at the Texas Natural Resource Conservation Commission	270	(17)
Scott Walker
14 Building Intranet Courseware Using Multidisciplinary Teams: The Story of Quantum Solutions, Inc. and Columbia/HCA Healthcare Corporation	287	(22)
Ann D. Yakimovicz
PART THREE: CHANGING ATTITUDES AND ENHANCING MOTIVATION	309	(84)
15 Eliciting Community Beliefs and Changing Attitudes Through Education: Innovative Distance Learning at the Columbus Center	309	(19)
Regina Bento
Cindy Schuster
Alberto Ramirez
Tamara Salganik
16 Measuring Attitudes to Assess Training: The Interactive Distance Learning Group Looks at Learning and Transfer from Satellite Training	328	(23)
Joan Conway Dessinger
Kenneth G. Brown
Martha N. Reesman
Lauri E. Elliott
17 Unanticipated Attitudinal Change: The Progression Toward Self-Directed Distance Training at H.B. Zachry	351	(18)
Larry M. Dooley
Kim E. Dooley
Keith Byrom
18 Utilizing Telelearning as a Strategic Media Choice to Enhance Executive Development and Affect Organizational Perspective: The U.S. Navy's Bureau of Medicine and Surgery (BUMED)	369	(24)
Jim Suchan
Alice Crawford
CONCLUSION	393	(17)
19 Best Practices of Distance Training	393	(17)
Deborah A. Schreiber
Glossary	410	(9)
References	419	(14)
Index	433