Effective Practices in Workplace Language Training Guidelines for Providers of Workplace English Language Training Services

by Friedenberg, Joan; Kennedy, Deborah; Lomperis, Anne; Martin, William; Westerfield, Kay

• ISBN13: 9781931185004
• ISBN10: 193118500X
• Format: Paperback
• Copyright: 2014-01-01
• Publisher: TESOL Press

Summary

New 2014 updated technology plan. This book is a valuable resource for workplace language training providers as well as corporations and organizations wishing to employ such providers' services. It serves as a guide to promote quality and accountability among providers. This book also offers insights that enable providers and client organizations to develop realistic expectations for their workplace language training programs. The practices outlined in this text are illustrated with useful case studies drawn from successful English language training situations.

Table of Contents

Introduction	v
Overview of Effective Practices in Workplace Language Training	xi
Effective Practice 1	1	(14)
The workplace language training provider has an effective, current strategic plan
Effective Practice 2	15	(8)
The workplace language training provider conducts effective marketing activities
Effective Practice 3	23	(18)
The workplace language training provider builds a strong client relationship in conducting an organizational needs assessment and developing a proposed program and contract
Effective Practice 4	41	(10)
The workplace language training provider provides quality program staff and appropriate staff support
Effective Practice 5	51	(8)
The workplace language training provider conducts a comprehensive research-based instructional needs assessment
Effective Practice 6	59	(12)
The workplace language training provider creates a flexible, research-based instructional design
Effective Practice 7	71	(10)
The workplace language training provider develops and selects program-specific training materials and activities
Effective Practice 8	81	(8)
The workplace language training provider delivers instruction that keeps participants involved and motivated
Effective Practice 9	89	(10)
The workplace language training provider conducts a program evaluation that relates program outcomes to program goals and serves as a guide for future training
References and Further Reading	99	(4)
Glossary	103