Preface | |
The Authors | |
The Perpetual Crisis in Public Management | |
Defi ning Effective Public Management | |
How to Find and Keep Good People | |
Developing Effective Working Relationships | |
Structuring Systems, Tasks, and Responsibilities | |
Understanding and Applying Innovation Strategies in the Public Sector | |
The Art and Craft of Contracting | |
Gathering, Organizing, and Using Information | |
Mastering the Budgetary Process | |
Shaping Organizational Goals and Strategies | |
Communicating with the Public, the Media, and Stakeholders | |
Surviving and Thriving in Public Service | |
References | |
Additional Resources | |
Index | |
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