Effective Training : Systems, Strategies and Practices

by Blanchard, P. Nick; Thacker, James

• ISBN13: 9780131860117
• ISBN10: 0131860119
• Edition: 3rd
• Format: Paperback
• Copyright: 2010-01-01
• Publisher: Prentice Hall

Summary

This practical, reader-friendly book discusses training and how it relates to business objectives and strategies. Using a model of the training process to assist readers in understanding the training process, it emphasizes the value of developing training programs, with examples provided for both large and small organizations, relating training to the overall strategy of a firm.This book provides comprehensive coverage of such topics as the role of training in organizations; training in large and small businesses; strategic planning; human resources departments and their role in supporting strategy; theories of learning and their application; needs analysis; training design; training methods; training development and implementation; and training evaluation.For Human Resources Department managers and staff, trainers, project managers, business strategists, and team trainers and team developers.

Table of Contents

Preface	xi
Training in Organizations	1	(25)
Overview of Training	4	(5)
Training Goals and Roles	4	(5)
Opportunities and Challenges for Training	9	(7)
Aligning Training with Business Strategy	9	(1)
Changing Demographics	10	(1)
Knowledge Workers	11	(1)
Training as Continuous Improvement	12	(1)
Quality	13	(1)
Legal Issues	14	(2)
Important Concepts and Meanings	16	(5)
Learning	16	(1)
KSAs	16	(3)
Competencies	19	(1)
Training, Development, and Education	20	(1)
Focus on Small Business	21	(1)
Summary	22	(4)
Business Strategy and HRD	26	(34)
Overview	29	(1)
Strategic Planning	30	(8)
Organizational Mission	31	(1)
Strategic Choices and the External Environment	31	(2)
Internal Alignment with Strategic Direction	33	(2)
Role of HR in Supporting Organizational Strategy	35	(1)
Strategic Roles for HRD	36	(2)
OD, Strategy, and Training	38	(8)
OD and Strategy	39	(4)
Training and OD	43	(3)
Putting It All Together	46	(5)
Developing an HRD Strategy	46	(5)
Focus on Small Business	51	(2)
Summary	53	(7)
Learning, Motivation and Performance	60	(211)
A Few Words About Theory	63	(1)
Understanding Motivation and Performance	64	(12)
Motivation: Why Do They Act Like That?	65	(10)
Self Efficacy and Motivation	75	(1)
Understanding Learning	76	(195)
What Is Learning?	76	(195)
Computer-Based Training Methods	271	(25)
Overview of the Chapter	272	(1)
Overview of Computer-Based Training (CBT)	272	(4)
E-Learning and Delivery Systems	273	(3)
Computer-Based Training Methods	276	(15)
Programmed Instruction	276	(2)
Intelligent Tutoring Systems	278	(1)
Interactive Multimedia (IM) Training	279	(5)
Virtual Reality	284	(1)
Strengths and Limitations of CBT Methods	285	(6)
Blending CBT and Other Methods	291	(1)
Summary	291	(5)
Development and Implementation of Training	296	(39)
Development of Training	298	(13)
Instructional Strategy	299	(1)
Materials and Equipment	300	(1)
Trainee's Manual	301	(1)
Trainer's Manual	301	(1)
Facilities	301	(3)
The Trainer	304	(4)
Alternatives to Development	308	(1)
Focus on Small Business	309	(2)
Implementation	311	(11)
Implementation Ideas for Training	312	(3)
Implementation Ideas for Trainers	315	(5)
Dry Run	320	(1)
Pilot Program	321	(1)
Transfer of Training	322	(3)
Summary	325	(10)
Evaluation of Training	335	(55)
Rationale for Evaluation	336	(1)
Resistance to Training Evaluation	337	(2)
There is Nothing to Evaluate	337	(1)
No One Really Cares About Evaluating Training	337	(1)
Evaluation Is a Threat to My Job	338	(1)
So We Must Evaluate	339	(1)
Types of Evaluation Data Collected	339	(25)
Process Data	340	(3)
Outcome Data	343	(21)
Focus on Small Business	364	(2)
Evaluation Beyond Learning	365	(1)
Summary	366	(24)
Key Areas of Organizational Training	390	(49)
Overview	392	(1)
Orientation Training (Onboarding)	393	(14)
Why It Is Important	393	(1)
What Organizations Are Doing	393	(1)
Training Points	394	(9)
Development	403	(3)
Implementation	406	(1)
Evaluation	406	(1)
Diversity Training	407	(5)
Why Is It Important	407	(1)
What Organizations Are Doing	408	(2)
Training Points	410	(2)
Sexual Harassment Training	412	(5)
Why Is It Important	413	(1)
What Organizations Are Doing	413	(2)
Training Points	415	(2)
Team Training	417	(5)
Why Is It Important?	417	(1)
What Organizations Are Doing	418	(1)
Training Points	419	(3)
Other Training Programs and Issues	422	(8)
Training and Equity	423	(3)
Basic Skills Training	426	(1)
Safety Training	427	(1)
Training Workers from Different Cultures	428	(2)
The Learning Organization	430	(2)
Defining the Learning Organization	430	(1)
HRD's Role in the Learning Organization	431	(1)
Summary	432	(7)
Management Development	439	(34)
Why Focus on Management Development?	440	(2)
Managers Get a Lot of Training	441	(1)
Managers Are Accountable for Success	441	(1)
Managers Have Complex Jobs	441	(1)
Our Approach to Management Development	442	(1)
General Overview of the Managerial Job	442	(3)
Managerial Roles	443	(1)
Organizational Factors	444	(1)
Integrating Strategy, Structure, and Technology	444	(1)
General Characteristics of Managers	445	(4)
Management Styles	445	(1)
Categories of Management Characteristics	446	(2)
Integrating Managerial Roles and Characteristics	448	(1)
Roles, KSAs, and Management Level	449	(1)
Integration: Strategies and Management Characteristics	449	(3)
Technical Competence and Context	449	(1)
Interpersonal Competence and Context	450	(1)
Conceptual Competence and Context	450	(1)
Personal Traits and Context	451	(1)
Management Style and Context	451	(1)
Management Development Implications	452	(3)
An Understanding of Context	453	(1)
Self-Awareness and Diagnostic Skills	453	(1)
Managerial Person Analysis	453	(2)
Sources of Knowledge/Skill Acquisition	455	(5)
Externally Based Training	455	(1)
Corporate Universities	456	(2)
Types of Management Development Programs	458	(2)
Training for Executive-Level Management	460	(6)
Skills, Traits, and Leadership Style	460	(1)
Strategies for Development of Executives and Future Executives	461	(3)
Succession Planning	464	(2)
Focus on Small Business	466	(7)
Glossary	473	(8)
Index	481