Emotional Intelligence Skills Assessment (EISA) Participant Workbook

by Stein, Steven J.; Mann, Derek; Papadogiannis, Peter; Gordon, Wendy

• ISBN13: 9780470462102
• ISBN10: 0470462108
• Edition: 1st
• Format: Paperback
• Copyright: 2009-11-23
• Publisher: Pfeiffer

Summary

Your Personal Guide to Understanding and Increasing Your Emotional IntelligenceThis hands-on workbook is your companion to the dynamic Emotional Intelligence Skills Assessment (EISA) workshop in which you will be given the opportunity to measure your skills in five key areasPerceiving, Managing, Decision Making, Achieving, and Influencing. These are the key areas that most influence personal performance.Once you have completed the 50-item self and 360 assessments, the EISA workbook will help you better understand how emotional and social skills impact your performance and how you can strengthen your effectiveness by using these skills successfully. The EISA participant workbook will also help you: Discover the major components of emotional intelligence Recognize the behaviors and characteristics of an emotionally intelligent person Identify areas where you can apply emotional intelligence Evaluate your own emotional strengths and opportunities for growth Generate action steps for improving your emotional and social abilities that will lead to success

Author Biography

Steven J. Stein is a clinical psychologist and the founder and CEO of Multi-Health Systems Inc. He is the author of Make Your Workplace Great and Emotional Intelligence for Dummies, and coauthor of The EQ Edge. Derek T.Y. Mann is a senior research associate at Multi-Health Systems Inc. and a performance enhancement consultant. Peter Papadogiannis is a senior research associate and trainer liaison at Multi-Health Systems Inc. Wendy Gordon is an information specialists and developer of emotional intelligence tools and supporting materials for Multi-Health Systems Inc.

Table of Contents

Workshop	p. 1
Introduction and overview	p. 3
What is Emotional Intelligence and Why Is It Important at Work?	p. 7
The Five Factors of Emotional Intelligence	p. 15
Perceiving	p. 25
Managing	p. 31
Decision Making	p. 39
Achieving	p. 47
Influencing	p. 53
Understanding Your Results	p. 57
Developing Your Emotional and Social Skills	p. 67
Development Exercises	p. 75
Perceiving	p. 76
Managing	p. 91
Decision Making	p. 97
Achieving	p. 103
Influencing	p. 121
Development Strategies	p. 131
Perceiving	p. 132
Managing	p. 133
Decision Making	p. 134
Achieving	p. 135
Influencing	p. 136
Resources and Endnotes	p. 137
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