The Encyclopedia of Operations Management A Field Manual and Glossary of Operations Management Terms and Concepts

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 7/21/2011
  • Publisher: Ft Pr

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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This is the perfect "field manual" for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly create an integrated mental map of the entire field, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a precise shared language, with insights for making their processes better, faster, cheaper, and stronger; and for supporting any Six Sigma, Lean, or Lean Sigma training program. Leading expert Arthur V. Hill provides complete coverage of accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply chain management, supply management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references are designed to support both learning and application.

Author Biography

Arthur V. Hill is the Associate Dean for MBA Programs in the Carlson School of Management and the John and Nancy Lindahl Professor for Excellence in Business Education in the Operations and Management Science Department at the University of Minnesota. He holds a B.A. in Mathematics from Indiana University, an M.S. in Industrial Administration, and a Ph.D. in Management from the Krannert School of Management at Purdue University. Professor Hill was the Co-Editor-in-Chief of the Journal of Operations Management , a leading academic research journal in the field. He is a Fellow of the American Production Inventory Control Society and wrote the APICS CPIM and CIRM certification exams for many years. He served two terms on the board of POMS (VP Education and VP Finance), the world’s leading society for operations management professors. Dr. Hill has been a professor at the Carlson School of Management for more than 30 years and currently teaches supply chain and operations management for courses for full-time MBA, executive MBA, and doctoral students. He has held visiting faculty positions on four continents--Visiting Associate Professor at Indiana University, Professor at IMD International in Lausanne, Switzerland, Guest Professor at Wits Business School in Johannesburg, South Africa, and a Distinguished Visiting Professor at the National University of Singapore. He also helped found a management institute in Moscow. He has won numerous teaching awards, authored more than 90 research articles, and consulted for over 100 firms including 3M, Allianz, Bank of America, Best Buy, Boston Scientific, Cargill, CentraCare, Ceridian, Delta Air Lines, Deutsche Bank, Easter Seals/Goodwill, Ecolab, FMC, General Mills, GMAC, Goodrich, Home Depot, Honeywell, Honeywell Bull (Switzerland), Imation, JPMorgan Chase, Land O’Lakes, Mayo Clinic, Medtronic, Methodist Hospital, Nestlé, Park Nicollet Health Services, Prime Therapeutics, Radisson, SPX, St. Jude Medical, Staples, Target, Toro, Tyco/ADC, United Healthcare, U.S. Bank, and Wells Fargo. His current research focuses on process improvement and supply chain management.

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