9780840034717

Essential Interviewing A Programmed Approach to Effective Communication

by ; ; ;
  • ISBN13:

    9780840034717

  • ISBN10:

    0840034717

  • Edition: 8th
  • Format: Paperback
  • Copyright: 5/27/2010
  • Publisher: Brooks Cole
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Summary

With an emphasis on the three major stages of interviewing: exploration, clarification and action, ESSENTIAL INTERVIEWING offers the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. Based on Ivey's systematic method of interviewer, counselor, and therapist training, as well as Hearn's programmed-learning model, the text makes interview skills clear and specific. The authors give students the tools they need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personel work, and human services.

Table of Contents

Programming a Foundation for Learning
Listening and Exploration
Attending Behavior
Effective Questioning
Reflecting Content
Reflecting Feeling
Integrating Your Exploration Skills
Clarification: Helping Clients to Clarify Their Experiences and Develop Goals
Confronting
Communicating Feeling and Immediacy
Self-Disclosure
Interpreting
Action: Helping Clients to Take Action
Information Giving
Structuring for Exploration, Clarification, and Action
Enlisting Cooperation
Effective Communication: Facilitating Clarification, Exploration, and Action
Putting it All Together
Additional Resources
Index
Table of Contents provided by Publisher. All Rights Reserved.

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