The Essential New Manager's Kit

by Stone, Florence

• ISBN13: 9780793178414
• ISBN10: 079317841X
• Format: Paperback
• Copyright: 2003-12-01
• Publisher: Kaplan

Summary

Managers who want to position themselves for future career growth need a wise and helpful consultant or at the very least a go-to reference that gives them a fighting chance to survive. Florence Stone, a 30-year veteran of the American Management Association, shares proven management information, realistic advice, skill- building techniques, and tools that can spell the difference between success and failure. Communication and listening skills, leadership, conducting meetings, change management, and work-life balance issues are among the 24 specific areas that managers can learn about. This is the complete one-stop resource for managers committed to succeed.

Table of Contents

Introduction: Managing in Chaotic Times	v
Part I: Basic Responsibilities
Planning	1	(9)
Budgeting	10	(9)
Controls	19	(8)
Part II: Staffing and Supervising
Hiring, Orienting, and Retaining Employees	27	(13)
From Delegating to Empowering	40	(11)
Coaching and Counseling Employees	51	(13)
Performance Appraisals	64	(14)
Conflict Management	78	(14)
Disciplining and Terminating Employees	92	(11)
Part III: Communication Skills
Learn to Listen	103	(10)
How to Speak Assertively	113	(11)
Communicating Up, Down, and Sideways	124	(12)
How to Speak without Words: Body Language	136	(10)
Written Communication: Print and Electronic Messages	146	(9)
Part IV: Your Leadership Role
Creating Followers: Building Teamwork	155	(10)
Solving Problems, Making Decisions	165	(13)
Managing Meetings	178	(10)
Managing Change	188	(13)
Negotiation	201	(13)
Part V: Life Skills
Time and Space Management	214	(12)
Living with Stress	226	(13)
Balancing Work/Family Needs	239	(8)
Networks, Mentors, and Political Know-How	247	(14)
Career Planning	261	(10)
Index	271