E-Supply Chain

by Poirier, Charles C.

• ISBN13: 9781576751176
• ISBN10: 1576751171
• Format: Hardcover
• Copyright: 2001-01-01
• Publisher: Berrett-Koehler Pub

Summary

Supply chain has emerged as a major focus of business improvement efforts. Unfortunately, not all firms have taken advantage of the concept, resulting in a large gap between successful e-commerce companies and failures. E-Supply Chain explains how the progress of e-commerce is dovetailing with the final stages of the supply chain evolution, and how to take advantage of it in business. The authors show how the convergence of supply chain and e-commerce can catalyse the forging of advanced-level networks that will dominate future markets. In the first wave, some part of virtually every business will transfer to a cyber channel of distribution. In the second wave, networks targeting specific consumers will create new alliances across the full spectrum of supply. In the third wave, advanced networks will form global "value chain constellations" that will become the norm for most future industries.

Author Biography

Charles C. Poirier is a partner in the CSC National Supply Chain Practice Michael Bauer is a partner in CSC's Electronic Commerce Practice

Table of Contents

Preface	p. ix
Acknowledgments	p. xv
Introduction: A Guiding Framework	p. 1
The Connection with Business Strategy	p. 21
Supply Chain and the Need for Enabling E-commerce	p. 38
Information Technology and Network Communications	p. 53
Constructing the Future Roadway	p. 73
Changing the Face of Purchasing from Tactics to Strategic Sourcing and E-Procurement	p. 88
Building an Interactive Engineering, Planning, Scheduling, and Manufacturing Capability	p. 111
The Logistics Impact	p. 130
The Impact on Marketing, Sales, and Customer Service	p. 149
Customer Care Begins with Product and Service Support	p. 167
The Need for Connectivity with Human Resources	p. 187
A Guide to the Future	p. 202
Glossary	p. 211
List of Abbreviations	p. 219
Bibliography	p. 223
About the Authors	p. 227
Index	p. 229
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